Lead, Content Licensing Supplier Strategy Operations

McGraw Hill LLC.•UNAVAILABLE, UNAVAILABLE

10d•Remote

About The Position

The Content Licensing Supplier Strategy & Operations Lead is a strategic individual contributor responsible for maximizing the performance, effectiveness, and scalability of external supplier partnerships supporting Content Licensing programs across McGraw Hill. The role is the primary expert in Content Licensing supplier operations, training, and technology enablement, driving measurable improvements in quality, efficiency, compliance, scalability, and user experience. The Lead serves as the Content Licensing subject matter expert for Permission System functionality, workflows, integrations, and operational use. They advise technology support and operations teams on system functionality, user needs, enhancement requests, and workflow improvements. They partner with internal stakeholders to ensure supplier services meet evolving business requirements, lead resolution of complex process issues, and influence outcomes across teams and business units without direct people management responsibility. This is a remote position open to applicants authorized to work for any employer within the United States.

Requirements

Bachelor's degree in a related field or equivalent experience.
At least 8 years of progressively responsible experience in content licensing, supplier/vendor management, business process management, project management, or a related discipline.
Demonstrated experience leading complex operational initiatives and delivering measurable business improvements.
Experience developing operational standards, training programs, process documentation, and performance measures.
Strong analytical, problem-solving, decision-making, written communication, presentation, and stakeholder-management skills.
Ability to influence decisions and outcomes across teams without direct authority.
Advanced knowledge of content licensing, rights management, publishing operations, or compliance-related workflows.
Experience managing external supplier relationships in a large-scale operational environment.
Experience partnering with product, engineering, or technology teams on system enhancements and workflow improvements.
Experience evaluating or implementing automation, artificial intelligence, or digital transformation solutions.

Responsibilities

Develop and execute supplier partnership strategies aligned with Content Licensing goals and business priorities.
Own relationships with external suppliers for Content Licensing operational performance, quality, and continuous improvement.
Establish and govern operational standards for supplier-performed Content Licensing work.
Work with Content Services to establish and monitor supplier performance measures, scorecards, operational reviews, and governance processes.
Assess supplier readiness and performance trends, and design and improve onboarding, training, and capability-building opportunities.
Coach supplier teams on business requirements, licensing and compliance expectations, quality standards, best practices, and operational processes.
Own and maintain supplier-facing workflow documentation, operational playbooks, standard operating procedures, process maps, job aids, and supplier expectations.
Serve as the Content Licensing subject matter expert for Permission System functionality, workflows, integrations, and operational use.
Advise product, engineering, technology support, and operations teams on Permission System functionality, user needs, enhancement requests, and workflow improvements.
Recommend and support solutions that improve productivity, quality, reporting, scalability, operational effectiveness, and compliance risk reduction.
Champion adoption of new tools, processes, and ways of working across suppliers and internal stakeholder groups.
Lead complex cross-functional initiatives affecting supplier operations, governance, technology, and business processes.
Provide thought leadership and consultation to Content Licensing leaders and business stakeholders.
Identify opportunities to expand supplier capacity and scalability, partner with leadership on future-state operating model design, and recommend strategic improvements in supplier engagement.