Lead Community Health Worker- Pop Health- CHW Certification required
About The Position
The Lead Community Health Worker (LCHW) serves as a liaison between the healthcare system and the community, helping improve health outcomes by connecting individuals and families with health services, resources, and educational opportunities. The role supports and coaches a team of Community Health Workers (CHWs), contributes to program development and learning curriculum, and engages with local populations to address social determinants of health, reduce health disparities, and promote health equity. The LCHW also carries a modified client caseload. Assignments may include home and community-based visits and work in outpatient care areas, patient homes, inpatient settings, skilled nursing facilities, community organizations, and community events. Travel among Jefferson enterprise sites to support CHWs is required. Participation in community events and some evening or weekend hours may be required, depending on the assignment. An active Community Health Worker certification for the state of Pennsylvania is required.
Requirements
- Active Community Health Worker certification for the state of Pennsylvania.
- Experience working as a CHW in healthcare or a community-based organization.
- Experience working with people who have complex care needs.
- Provide excellent and consistent service to patients, clients, families, colleagues, community members, and community partners.
- Demonstrated ability to coach and mentor CHWs, explain unfamiliar topics accessibly, build confidence in service coordination and resource navigation, track client progress toward goals, and educate on healthy lifestyle habits.
- Understand diverse community cultures and ways to engage people so they feel seen, heard, and empowered.
- Excellent communication skills and ability to de-escalate and resolve conflicts.
- Follow ethical standards, including codes of ethics, laws, and institutional guidelines.
- Ability to travel to multiple locations within a day.
- Willingness to conduct home visits, when applicable to the CHW assignment.
- Ability to lift and carry 25 pounds; frequent sitting, standing, and keyboard use. Patient care providers may also need to kneel, bend, squat, and perform CPR.
Responsibilities
- Interact with co-workers, visitors, and other staff consistent with Jefferson's values.
- Train new Community Health Workers and provide ongoing staff development, mentoring, and coaching in resource navigation, healthy lifestyle behaviors, and navigating healthcare systems.
- Serve as a subject matter expert and trainer on Health Related Social Needs (HRSN) and social needs assessments and workflows in the electronic health record (EHR).
- Remain knowledgeable about appropriate community resources to support clients and CHW resource navigation.
- Collaborate with Managers and the Director to develop trainings, improve workflows, create training modules and continuing education curriculum, and identify and resolve problems.
- Coordinate day-of oversight and provide CHW support for community events.
- Carry a modified client caseload as directed by a supervisor and/or director, and complete accurate, timely documentation.
- Apply cultural humility and diversity, equity, and inclusion principles when interacting with clients and staff.
- Communicate clearly and demonstrate positive interpersonal skills.
- Travel to multiple locations within a day and conduct home visits when applicable to the assignment.
- Perform other duties as assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
