Community Health Worker (CHW)

Humana•Chittenden, VT

3d•$41,900 - $56,600•Remote

About The Position

As a Community Health Worker, you connect individuals and families to essential health and social services. You identify health-related needs, gather and report community data, and help address concerns raised by the people you serve. You work independently and use judgment to select an approach for each situation, following established guidelines, procedures, professional standards, regulations, and best practices, with direction and support from managers as needed. This is a field-based role with a remote home office. It involves hands-on member engagement, in-person assessments and outreach, care-plan support, health education and coaching, and coordination with care teams, providers, and community resources. The role serves members with a focus on social determinants of health and those who may be difficult to reach or have experienced mistrust of the healthcare system. Travel may account for up to 75% of work interactions, with occasional travel to Humana offices for meetings or training. Initial training lasts approximately four weeks, Monday through Friday, from 8:30 a.m. to 5:00 p.m. EST. After training, employees work an eight-hour shift Monday through Friday, scheduled between 9:00 a.m. and 5:30 p.m. EST, with the specific schedule assigned during training. The role requires a dedicated home workspace that protects member PHI/HIPAA information and self-provided internet service with at least 25 Mbps download and 10 Mbps upload speeds. The full-time position has a good-faith estimated starting base-pay range of $41,900–$56,600 per year. Humana offers medical, dental and vision benefits, a 401(k) retirement savings plan, paid time off and holidays, paid parental and caregiver leave, short- and long-term disability, life insurance, and other benefits.

Requirements

Must reside in Michigan and be able to travel within Wayne or Macomb County.
At least 2 years of experience with community resources, health agencies, or social services, such as an Area Agency on Aging, DME provider, or Meals on Wheels.
Intermediate proficiency in Microsoft Office, including Teams, Excel, PowerPoint, Outlook, and Word.
Exceptional communication and interpersonal skills for building partnerships with customers and stakeholders.
Ability to manage multiple priorities effectively in a fast-paced environment.
Respect for cultural and demographic diversity.
Strong written communication skills and ability to advocate for members at all care levels.
Ability to meet the home-work requirements: a dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information and internet service with at least 25 Mbps download and 10 Mbps upload speed.

Nice To Haves

Licensed Practical Nurse (LPN).
Community Health Worker training or certificate, or willingness to complete it within one year.
Bachelor’s degree in social work or a related field.
Familiarity with state Medicaid program guidelines.
Experience engaging Medicaid enrollees with physical and behavioral health needs and varied health literacy.
Bilingual or multilingual ability in English and Spanish, Arabic, or Chaldean Neo-Aramaic; candidates must be able to speak, read, and write both languages without limitations or assistance.

Responsibilities

Participate as a member of care teams and engage members using a hands-on approach.
Support case management responsibilities and address members’ social determinants of health needs.
Help members improve self-management of chronic conditions.
Navigate the healthcare system and promote prevention and health education tailored to community needs.
Use knowledge of the community and shared life experiences to inform interactions with members and community partners.
Conduct in-person assessments of members’ care needs, preferences, socioeconomic barriers, and home environments.
Help members navigate healthcare and social service systems; coordinate access to basic needs such as housing, food, income, and transportation; and schedule physical and behavioral health visits.
Advocate for members with providers, community resources, schools, and others, including accompanying members to provider visits.
Identify and address barriers to healthy living and healthcare access, including barriers to attending appointments.
Support high-risk and hard-to-reach members, including those who may have a history of mistrust with the healthcare system.
Promote and monitor adherence to care plans and use motivational interviewing to support medication and treatment adherence.
Provide reliable, non-judgmental social support to strengthen members’ morale and sense of self-worth.
Provide culturally appropriate health education and coaching.
Research and conduct in-person outreach to locate difficult-to-contact members and increase assessment completion and participation in clinical programs.
Build relationships with providers and community resources to support referrals, and conduct community assessments to identify resource gaps.
Travel for member, provider, and community-based visits to support program administration.
Work with care support team members, including care coordinators, housing specialists, and SDOH coordinators.
Attend community events to connect with members and educate them about case management services.