Community Health Worker II (CHW II)

COPE Health Solutions•Downey, CA

6d•$29 - $32•Onsite

About The Position

The Community Health Worker II (CHW II) is an experienced, field-based member of the Integrated Care Team in COPE Health Solutions’ Enhanced Care Management (ECM) program, a Medi-Cal benefit under CalAIM. ECM provides high-touch, person-centered care management to members with complex medical, behavioral health, and social needs, including people experiencing homelessness, people with frequent avoidable emergency department or hospital visits, and people living with serious mental illness or substance use disorders. The CHW II works mainly in person wherever members live, seek care, or feel most comfortable. With minimal supervision, the CHW II manages an assigned caseload while identifying, engaging, and enrolling eligible members. The role builds trust with members who may be hard to reach and helps members and families follow care plans by coordinating appointments and transportation, accompanying members to visits, supporting transitions after hospital or facility stays, and connecting members to housing, food, public benefits, and CalAIM Community Supports. The CHW II uses motivational interviewing, harm reduction, and trauma-informed approaches to help members pursue their own health goals and serves as a bridge between members, their care team, and community partners. The CHW II also mentors early-career CHWs by modeling field outreach and engagement, coaching through shadowing and joint visits, and serving as a peer resource for complex member situations, community resources, and ECM workflows. This is a non-supervisory mentoring role conducted in partnership with the Program Manager. This is a full-time, regular, non-exempt position based in Los Angeles County, with listed locations in Los Angeles, Norwalk, Downey, and South Los Angeles. The role requires up to 80% travel. The stated salary range is $29.00–$32.00.

Requirements

High school graduate or equivalent required.
At least two years of experience as a CHW, promotor(a), care coordinator, or in a similar community-based role required.
Experience working in multicultural settings and knowledge of the communities served in Los Angeles County.
Computer proficiency required.
Valid California Driver’s License.
Functioning vehicle with valid insurance coverage.
Ability to manage a complex caseload and competing priorities independently while remaining calm and professional.
Ability to engage people of all ages and backgrounds, including hesitant members, children, teens, and families.
Clear and respectful in-person, telephone, and written communication, including active listening.
Strong commitment to confidentiality and ability to maintain professional boundaries.
Self-directed, flexible, organized, and able to work in the field with minimal supervision.
Ability to produce accurate and timely documentation in a high-volume environment.
Professionalism, reliability, teamwork, punctuality, and ability to follow field and home-visit safety protocols.

Nice To Haves

Associate’s degree in a health-related or related field.
Experience in street and community outreach, such as street medicine, homeless outreach, or community-based care management.
Experience with ECM, Whole Person Care, Health Homes, or other Medi-Cal care management programs.
Experience training, mentoring, or precepting peers or new staff.
Completion of a formal Community Health Worker training program from a college, community agency, or other educational institution.
Training in motivational interviewing, trauma-informed care, or harm reduction.
Written and oral fluency in English and Spanish.
Experience with an EMR or care management documentation system.

Responsibilities

Identify, locate, engage, and enroll ECM-eligible members through community outreach, visits, calls, and other member-preferred methods.
Explain ECM services in culturally and linguistically appropriate terms and serve as a primary liaison between members and needed services.
Build and maintain referral relationships with shelters, clinics, hospitals, and community-based organizations.
Document each outreach attempt and method used.
Complete required member assessments and screenings and identify social drivers of health.
Collaborate with the care team to develop and update individualized, person-centered care plans and help members understand and request changes to them.
Help members set personal health goals, establish achievable steps, and track progress.
Manage an assigned caseload, prioritizing contact and follow-up according to acuity and changing circumstances.
Coordinate appointments, transportation, and follow-up across health and social services, and accompany members to appointments when needed.
Support transitions from hospitals, emergency departments, skilled nursing facilities, and other settings, including timely post-discharge follow-up.
Keep the Case Manager and care team informed of member status, barriers, and progress; participate in case reviews and interdisciplinary team meetings.
Coordinate with other care managers, providers, and programs to support connected care and avoid duplication.
Use motivational interviewing, harm reduction, and trauma-informed approaches to support behavior change, treatment adherence, and chronic-condition self-management.
Provide health education appropriate to members’ and caregivers’ language, culture, and health literacy.
Advocate for members with providers, agencies, and benefit programs and help members build self-advocacy skills.
Provide emotional support and encouragement and use de-escalation skills in challenging situations.
Ensure members’ care gaps are addressed and closed in accordance with health plan requirements.
Maintain current knowledge of Los Angeles County resources, public benefits, and CalAIM Community Supports.
Refer members to community agencies, assist with applications and enrollment forms, and follow up to confirm services were received.
Mentor and coach early-career CHWs through shadowing, joint field visits, and check-ins; model effective outreach, engagement, and professional boundaries.
Help onboard new CHWs on ECM workflows, documentation standards, field safety, and local resources.
Serve as a peer resource for complex member situations and escalate clinical, safety, or compliance concerns to the Program Manager or clinical staff.
Share field insights and recommend improvements to workflows, tools, and training.
Document member interactions, outreach, and care coordination in the EMR and care management systems within 24 hours of contact.
Meet program standards for caseload, engagement, documentation quality, and timeliness.
Maintain HIPAA compliance, member confidentiality, professional relationships, and field safety practices.