Community Health Worker (CHW)

Jordan Valley Health•Springfield, MO

About The Position

Jordan Valley Health (JVH) is a mission-driven organization that provides primary medical, dental, vision, and behavioral health services to underserved communities. Its mission is to improve community health through access and relationships. The Community Health Worker (CHW) advances the mission of the Federally Qualified Health Center by improving access to care, addressing social determinants of health, reducing barriers, and helping patients navigate healthcare and social services. The CHW acts as a liaison among patients, the health center, and community resources. The role determines and issues Sliding Fee Scale (SFS) discounts, assists patients with Medicaid applications, and determines and issues Medicaid Presumptive Eligibility (PE) in accordance with applicable requirements. The CHW also connects patients with community resources. The position provides patient-centered, culturally competent education and support; assists with healthcare, insurance, and community-resource navigation; advocates for timely access to services; and follows up with patients through home visits, community meetings, or phone communication. It administers SFS eligibility and discounts, supports Medicaid applications and renewals, maintains complete and audit-ready documentation, and tracks applications and coverage. The CHW collaborates with health center teams and community partners, participates in outreach, and maintains accurate records and regulatory compliance. The role also requires respect for patient confidentiality, participation in audits and quality activities, and adherence to clinic exposure-control plans. The position is full-time. Applications are accepted on a rolling basis until the position is filled.

Requirements

Ability to pass additional background screenings for work with youth and senior services.
Authorization or certification to determine Medicaid Presumptive Eligibility, or ability to obtain it within the required timeframe.
At least 1 year of experience in a healthcare setting.
BLS certification and First Aid certificate required within 90 days of hire.

Nice To Haves

Associate degree preferred.
Community Health Worker certification preferred.
Valid driver’s license.
Previous experience in an FQHC, community clinic, or safety-net healthcare setting.
EPIC or other electronic health record experience.
Knowledge of HRSA requirements, Sliding Fee Scale guidelines, and Medicaid programs.
Bilingual or multilingual skills.
Experience addressing social determinants of health.

Responsibilities

Provide patient-centered, culturally competent education and support to individuals and families.
Help patients navigate healthcare services, insurance coverage, and community resources.
Identify social determinants of health that may affect access to care, including through PRAPARE, and help address barriers.
Advocate for timely access to medical, dental, behavioral health, and enabling services.
Follow up on healthcare-team appointments or instructions through home visits, community meetings, or phone communication.
Build professional relationships with community partners, health providers, and social service providers.
Screen patients for Sliding Fee Scale eligibility under HRSA and organizational policies.
Determine and issue Sliding Fee Scale discounts based on income and household size; explain the program, eligibility, and renewal processes.
Maintain complete, accurate, and audit-ready documentation for Sliding Fee Scale determinations.
Assist patients with Medicaid applications, renewals, and changes, including gathering required documentation.
Determine and issue Medicaid Presumptive Eligibility in compliance with state and federal guidelines.
Explain eligibility determinations, coverage timelines, and next steps to patients.
Track and follow up on applications to support continuity of care and coverage.
Work collaboratively as part of a team to support organizational goals and objectives.
Meet agreed-upon goals, monthly individual productivity goals, and management-defined KPIs within specified time frames.
Maintain accurate and timely documentation in the electronic health record and eligibility systems.
Comply with HRSA, Medicaid, FQHC, HIPAA, and organizational privacy requirements.
Participate in internal audits, quality assurance activities, and compliance reviews as required.
Stay current on changes to Medicaid, Presumptive Eligibility, and Sliding Fee Scale regulations.
Follow clinic exposure-control plans, including Bloodborne and Airborne Pathogen protocols.
Treat patients, families, visitors, and coworkers with respect and maintain a professional, responsible, and courteous environment.
Provide metrics as needed for grant-funded initiatives.
Collaborate with registration, billing, care teams, case management, and leadership to support patient access.
Refer patients to internal programs and external resources, including housing, food assistance, transportation, and social services.
Participate in outreach events, enrollment activities, and community engagement efforts as needed.
Support the health center’s enabling-services model and patient-centered medical home approach.
Perform other duties as assigned.

Benefits

Three medical and prescription drug plan options through UnitedHealthcare’s Choice Plus network, including access to Teladoc telemedicine services.
Health Savings Account for employees enrolled in the High Deductible Plan, with employer contributions.
Healthcare and dependent care Flexible Spending Accounts.
Dental insurance through Cigna’s DPPO network.
Vision coverage through EyeMed’s Insight network.
Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
Basic Life and AD&D insurance at no cost, with the option to purchase additional coverage.
Long-term and short-term disability insurance.
Free confidential Employee Assistance Program support, including counseling and crisis intervention.
Voluntary critical illness, accident, hospital care, and pet insurance through MetLife.
Pay on Demand.
Nine paid holidays per year.