Lead Commercial HVAC Service Technician

NexCore•Amherst, NY

21d•Onsite

About The Position

DWC Mechanical is seeking an experienced Lead Commercial HVAC Service Technician to support its Buffalo operation, provide technical leadership in the field, and develop toward a future Field Manager position. The role is intended for a skilled commercial HVAC technician who enjoys resolving challenging service issues, supporting other technicians, and taking ownership of the customer experience. Initially, the position remains hands-on with HVAC diagnostics, repairs, and maintenance, while gradually assuming greater responsibility for technician support, quality control, and field coordination. The employee will work with service leadership to take on broader field-management responsibilities as leadership readiness and operational needs allow. Progression will depend on demonstrated technical judgment, leadership ability, communication, performance, and business needs. DWC Mechanical has served customers since 1995 and emphasizes technical expertise, dependable workmanship, and strong customer relationships.

Requirements

Strong commercial HVAC service experience and ability to independently diagnose and resolve complex equipment issues.
Experience supporting, mentoring, or providing technical direction to other technicians.
Working knowledge of commercial HVAC equipment, electrical systems, refrigeration, and controls.
Strong organizational skills and ability to manage service priorities effectively.
Clear communication and a professional, customer-focused approach.
Willingness to remain hands-on while gradually taking on broader leadership responsibilities.
Genuine interest in developing into field management.
Valid driver’s license with an acceptable driving record.

Nice To Haves

Previous lead technician, service supervisor, or similar field leadership experience.
EPA Section 608 certification.
HVAC trade school or apprenticeship training.
Experience with building automation systems, advanced controls, VRF systems, boilers, or chillers.
Experience using digital service documentation and field-service management software.

Responsibilities

Diagnose, troubleshoot, repair, and maintain commercial HVAC equipment and systems.
Perform preventative maintenance, system inspections, and operational checks.
Identify electrical, mechanical, refrigerant, and controls-related issues and recommend corrective action.
Serve as a technical resource to other technicians, helping resolve difficult service calls and recurring equipment problems.
Support complex repairs and help verify equipment is operating properly before work is considered complete.
Communicate findings, repair recommendations, and equipment concerns to customers and service leadership.
Mentor apprentices and less-experienced technicians through hands-on guidance and troubleshooting support.
Reinforce standards for workmanship, safety, documentation, and customer service.
Help identify training needs and support technicians in developing their skills and independence.
Assist with reviewing completed work and resolving callbacks to improve service quality.
Lead by example through reliability, professionalism, accountability, and follow-through.
Coordinate with the Service Manager and dispatch team on job priorities, technical support needs, and field challenges.
Promptly communicate parts requirements, repair status, follow-up needs, and potential delays.
Help ensure technicians have the information, tools, and materials needed to complete assigned work.
Build trusted relationships with facility personnel, property managers, and other customer contacts.
Help resolve customer concerns and escalate issues appropriately.
Maintain accurate service records and ensure proper care of company vehicles, tools, and equipment.
As responsibilities grow, support day-to-day field coordination, technician coaching and development, monitoring workmanship, productivity, safety, and customer satisfaction, addressing escalated service issues, reducing repeat visits, and improving communication among technicians, dispatch, and service management.