Lead CLM Application Administrator

BAE Systems•Fort Walton Beach, FL

6d•$108,787 - $184,937•Remote

About The Position

The Lead Contract Lifecycle Management (CLM) Application Administrator is a senior individual contributor responsible for configuration, administration, ongoing operations, and change management for the Icertis CLM platform. The role supports the stability, reliability, and scalability of the solution across environments, drives continuous improvement, and works with business and technical stakeholders to align system capabilities with enterprise contract-management processes and strategic IT direction. The administrator configures and maintains CLM modules and keeps configurations consistent across development, testing, and production environments. The role provides Tier 2/3 operational support, monitors system performance, troubleshoots issues, maintains operational documentation, and supports backlog refinement, sprint and release readiness, data validation, and integration-related configuration. The administrator also collaborates with legal, contracts, compliance, operations, and IT teams on current processes and future CLM enhancements.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.
5–8 years of experience in enterprise application configuration, preferably with workflow-driven SaaS platforms.
Hands-on experience with CLM or similar contract-management systems; Icertis experience is preferred.
Strong understanding of SDLC, agile methodologies, backlog management, SaaS/Hybrid environments, and configuration governance.
Familiarity with data models, workflow logic, security-role configuration, and cross-system integrations.
Strong problem-solving and analytical skills.
Excellent communication and cross-functional collaboration abilities.
High attention to detail and documentation quality.
Demonstrated ability to operate independently at a senior individual-contributor level.
US citizenship required.

Nice To Haves

Experience configuring modules, entity relationships, field definitions, workflows, and reporting within CLM systems.
Background supporting large enterprise deployments, including hypercare, transition phases, and sustainment workflows.
Ability to interpret requirements documentation, traceability matrices, and configuration workbooks.

Responsibilities

Configure and maintain CLM modules, including contract-management features, workflows, agreement types, clause libraries, templates, notifications, and security roles.
Maintain consistent configuration across development, testing, and production environments.
Manage updates to fields, entities, templates, and functional attributes documented in CLM program artifacts such as the Requirements Traceability Matrix.
Provide Tier 2/3 support for incidents, defects, enhancement requests, and workflow adjustments.
Balance operations and maintenance work with program work in a matrixed environment.
Monitor system performance, troubleshoot issues, and validate functional and regression tests.
Maintain documentation for configuration changes, environment promotion steps, and operational runbooks.
Partner with Business Analysts and Product Leads to refine requirements, analyze backlog items, and validate acceptance criteria.
Support sprint planning, story traceability, test-case alignment, and configuration readiness for releases.
Ensure configuration work aligns with CLM requirements and documented traceability practices.
Support configuration dependencies related to cross-system data flows.
Assist technical teams with data validation, environment synchronization, and testing of integration-driven workflows.
Coordinate updates to fields, data models, and integration-related configuration elements.
Partner with legal, contracts, compliance, operations, and IT teams to keep CLM processes aligned with enterprise policies.
Support workshops, discovery activities, and blueprinting for future CLM enhancement or expansion phases.
Collaborate with technical teams on CLM sustainment across enterprise application portfolios.