Lead Clinical Operations Specialist

Scan.com • Atlanta, GA

4d • $75,000 - $90,000 • Hybrid

About The Position

We're Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster. We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo. We're looking for a Lead Clinical Operations Specialist at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year. Millions of people wait too long for a diagnosis. Come help us fix that.

Requirements

• Experience in healthcare operations, managing sensitive data in a client service function.
• Clinical knowledge of radiology with direct clinical experience is strongly preferred.
• A track record of personally doing detail-critical work at a high accuracy bar — you lead by example, not just by oversight
• Experience building or improving SOPs, training, and quality-control processes for a growing team
• Comfort using AI tools to remove drudgery from your own and your team's workflow, with sound judgment on where it helps and where it doesn't — especially around sensitive patient data
• Strong data manipulation — Pivot Tables and VLOOKUPs are a baseline, not a differentiator, for this role
• Direct, low-ego communication — comfortable giving and receiving hard feedback without letting it fester
• Resilience and a bias for action in ambiguity — this is a scale-up, and the role will evolve under you
• You use AI daily in your own work, and you actively identify and help build automations or agentic workflows that change how your team operates — not just personal productivity gains.
• You know how to evaluate whether an AI-driven process is safe and reliable enough for sensitive patient data before rolling it out to the team.

Responsibilities

• Personally handle a meaningful share of the core Lead Clinical Operations Specialist workload — cross-referencing patient, imaging center, and radiologist information against customer data, client updates, and radiology group communication
• Own the quality bar for the entire team's output, not just your own — build the checks, spot-audits, and feedback loops that catch errors before they reach a client
• Be the escalation point for imaging center and radiology group issues — the ones that don't get resolved by following the standard playbook
• Build and maintain the SOPs and training materials that make this scalable
• Identify where AI and agentic workflows can absorb manual QC and data cross-referencing work.
• Work with sensitive data in line with HIPAA requirements, and hold your team to the same standard

Benefits

• $75,000 - $90,000 annual salary
• Flexible remote or hybrid work options
• Medical, vision, and dental coverage
• 28+ days of paid time off across PTO and wellbeing days, so you can show up at your best
• Paid parental leave
• 401k retirement plan
• All the equipment you need to do your best work
• Inclusive, people-first policies designed by our team, for our team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed