Lead Clinical Specialist

Indian Creek Foundation•Souderton, PA

13h•Onsite

About The Position

The Lead Clinical Specialist provides leadership, daily operational oversight, and administrative management for the clinical specialist team within the Health & Wellness Center. The position combines supervision with hands-on care, including maintaining a small active caseload as a Clinical Specialist and providing direct support to staff handling complex assignments and client needs. The role oversees office and departmental operations, including inventory procurement, regulatory compliance, electronic health record management, scheduling, documentation, and insurance claims administration. The Lead Clinical Specialist provides coverage when team members are absent and collaborates with the Residential Administrative Coordinator on operational efficiencies and special projects. The position also serves as a primary liaison among physicians, nurses, residential programs, and outside medical providers to support care coordination for participants.

Requirements

High school diploma or GED.
At least three years of hands-on care experience with adults with developmental disabilities or adults in a long-term care or clinic setting.
At least one year of supervisory or leadership experience in a medical office, clinic, or healthcare setting.
Advanced proficiency with electronic health record systems.
Strong working knowledge of medical terminology, medical insurance claims, and healthcare billing processes.
Ability to read, write, and communicate effectively in English.
Strong mathematics skills for inventory, budgeting, and data auditing.
Advanced interpersonal relations, team-building, and conflict-resolution skills.
Auditory and visual skills.
Valid driver's license with a clear three-year driving record.
Ability to perform the physical duties required, including frequent walking, standing, bending, stooping, kneeling, reaching, and using the torso and limbs to provide or demonstrate care.
Ability to regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 pounds, including transferring clients.
Satisfactory completion of a post-offer pre-employment physical exam and drug test, as required.
Ability to safely and efficiently operate computer systems, office equipment, time clocks, automated scheduling systems, EHR systems, vehicles, mechanical lifts, adjustable beds, and wheelchairs.
Completion and clearance of a criminal background check and child abuse clearance.
Compliance with agency policies, regulatory requirements, confidentiality expectations, HIPAA standards, safety procedures, and the Code of Conduct.

Nice To Haves

Associate or bachelor's degree in Healthcare Administration, Nursing, or a related field.
Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), or National Alliance for Direct Support Professionals (NADSP) certification.
Experience with the Credible EHR system.

Responsibilities

Supervise, mentor, and evaluate Clinical Specialists to support performance metrics and clinical standards.
Manage team scheduling and timecards, and coordinate daily assignments to ensure program coverage.
Conduct staff orientation and ongoing training on EHR use, clinic workflows, HRST rating, and universal safety precautions.
Lead chart audits and clinical documentation reviews for accuracy, regulatory compliance, and timely updates.
Oversee Health & Wellness Center office operations, including schedule optimization, records, and data workflows.
Manage vendor relationships for specialized medical services, waste disposal, and pharmaceutical accounts.
Oversee clinical and office supply inventory tracking, authorizing and processing reorders within budget constraints.
Coordinate medical waste disposal and monthly compliance tracking for pharmaceutical returns.
Oversee the insurance claims file for Residential/CBS clients and escalate complex billing or insurance updates.
Maintain a small active caseload as a Clinical Specialist serving Residential/CBS clients.
Provide direct coverage for absent Clinical Specialists during high-volume periods, vacations, or staffing shortages.
Support Clinical Specialists with difficult assignments, complex client behaviors, and challenging tasks.
Coordinate specialty clinic schedules, including podiatry, dental, and vision services, with outside providers.
Oversee medical paperwork processing and diagnostic and lab result tracking and distribution to program nurses.
Serve as an expert HRST Rater, maintain advanced training requirements, and review staff ratings for accuracy.
Complete duties supportive of the essential functions of the job and meet ongoing supervisory and clinical training requirements.
Support resident rights, safety, confidentiality, regulatory compliance, HIPAA, professional conduct, teamwork, and required documentation and training.