Lead Clinical Navigator - FT Days | Tulsa LTACH
About The Position
The Lead Clinical Navigator serves as the face of the hospital, helping prospective patients and families understand the potential benefits of a rehabilitation stay and the support available to help them achieve their goals. Under the direction of the Director of Strategy and Integration, this role assists with training and managing the business development team, including Clinical Liaisons, Physician Liaisons, and other assigned staff. The Lead Clinical Navigator supports marketing and sales presentations at hospitals and clinics, cultivates referral relationships, manages an assigned territory, and evaluates referral and admission data. The position collaborates with admissions, nursing, business development colleagues, and internal and external partners to facilitate referral conversion. It also conducts patient admission evaluations and offers feedback for program development and quality improvement related to customer service, referral and admission processes, and patient and referral-source satisfaction. PAM Health provides specialty healthcare services through more than 80 locations, wound clinics, and outpatient physical therapy locations in 17 states. Its mission is to provide compassionate, expert care and support recovery through education and research. The company describes a collaborative work environment and opportunities for professional growth through its Education Advancement Program.
Requirements
- Current licensure in nursing or respiratory therapy is required.
- At least two years of experience in the designated field of licensure.
Nice To Haves
- A degree from an accredited college or university in a health field, preferably nursing.
- Prior marketing experience.
- Prior rehabilitation or LTACH experience.
- Rehabilitation/LTACH and marketing experience.
Responsibilities
- Assist with training and management of the business development team, including Clinical Liaisons, Physician Liaisons, and other assigned individuals.
- Provide marketing support to clinical liaisons and other business development team members at hospitals and clinics, including support for sales presentations.
- Cultivate referral relationships, manage an assigned territory, and make sales contacts.
- Analyze referral and admission data from the assigned territory.
- Work collaboratively with business development team members, the Director of Admissions, admission staff, nursing, and other internal and external staff to facilitate referral conversion.
- Perform patient evaluations for admission to PAM Health.
- Provide feedback and recommendations for program development and quality improvement initiatives related to customer service, referral and admission processes, and patient and referral-source satisfaction.
- Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.
Benefits
- Medical benefits with EPO, HDHP, and HSA options, including prescription coverage, Rx ’n Go, and Teladoc.
- Comprehensive dental and vision benefits.
- Employee Assistance Program, including counseling, legal, and financial services.
- Flexible spending and health savings accounts.
- Life and disability insurance benefits.
- Education and in-service opportunities, including continuing education and tuition assistance.
- Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options.
- Auto, home, cell phone, and gym membership discounts.
- Personal travel discounts.
- Employee bonus referral program.
- 401(k) plans with a discretionary employer match.
- Generous paid benefit time.
- Opportunities for professional growth through the Education Advancement Program.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
