Clinical Navigator - FT Days | New Braunfels LTACH/Rehab
About The Position
The Clinical Navigator is the face of the hospital and helps prospective patients and their families understand the potential benefits and support available during a rehabilitation stay. The role cultivates referral relationships, manages an assigned territory, completes patient assessments, makes sales contacts, and analyzes referral and admission data. It works collaboratively with the business development and admissions teams, nursing staff, and internal and external partners to facilitate referral conversion. The Clinical Navigator also provides feedback and recommendations on program development and quality improvement related to customer service, the referral and admission process, and patient and referral-source satisfaction. The position develops and maintains relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives. It works under the direction of the Director of Business Development.
Requirements
- Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
- At least two years of experience in the designated field of licensure, preferably with rehabilitation/LTACH and marketing experience.
Nice To Haves
- A degree in a health-related field from an accredited college or university is preferred.
- Prior marketing and/or rehabilitation/LTACH experience is preferred.
Responsibilities
- Cultivate referral relationships and manage an assigned territory.
- Complete patient assessments and make sales contacts.
- Analyze referral and admission data from the assigned territory.
- Collaborate with business development team members, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
- Provide feedback and recommendations for program development and quality improvement related to customer service, the referral and admission process, and patient and referral-source satisfaction.
- Develop and maintain excellent relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.
Benefits
- Medical benefits with EPO, HDHP, and HSA options, including prescription coverage, Rx ’n Go, and Teladoc
- Comprehensive dental and vision benefits
- Employee Assistance Program, including counseling, legal, and financial services
- Flexible spending and health savings accounts
- Life and disability insurance benefits
- Education and in-service opportunities, including continuing education and tuition assistance
- Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options
- Auto, home, cell phone, and gym membership discounts
- Personal travel discounts
- Employee bonus referral program
- 401(k) plans with discretionary employer match
- Generous paid benefit time
- Opportunities for professional growth through the Education Advancement Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
