Pharmacy- Lead Certified Technician

Kroger•Clarksville, TN

About The Position

The Lead Certified Technician provides and trains others to provide exceptional customer service and supports patient health and wellness services as permitted by state and federal law. The role assists the pharmacist with responsibilities that do not require professional judgment, supports pharmacy operations, and helps ensure a safe, clean, inclusive environment. The technician demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position also leads and supports pharmacy associates through training, coaching, scheduling, and delegation; represents the pharmacy at store-wide meetings; supports offsite business-to-business clinics; and oversees inventory-related processes. The technician reinforces department standards and safety practices, complies with applicable regulations, and must be able to perform the essential functions of a pharmacy senior certified technician, with or without reasonable accommodation.

Requirements

High school diploma or GED.
At least 1 year of Pharmacy Certified Technician experience within the Kroger enterprise.
Must be at least 18 years of age.
Professional, dependable, positive attitude, and good judgment, with the ability to gain others’ support in leading a high-performing pharmacy team.
Self-motivated, with the ability to organize, prioritize, plan, and meet deadlines.
Proven attention to detail and strong customer service skills.
Excellent communication skills with leaders and peers.
Completion of national and/or state registration, certification, or licensure, depending on state requirements.
Ability to handle highly confidential information.

Nice To Haves

At least 1 year of previous experience in a management or supervisory role.

Responsibilities

Support company health and wellness initiatives.
Understand and adhere to HIPAA regulations.
Maintain current national and/or state registration, certification, or licensure, as required by the state.
Assist the pharmacist with all responsibilities except those requiring a pharmacist’s professional judgment.
Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing steps.
Train and mentor newly hired technicians and provide day-to-day training and support to pharmacy associates.
Encourage, monitor, and assist new technicians through the technician training program.
Ensure department standards are followed by leading by example and delegating as necessary.
Serve as the primary pharmacy representative for store-wide meetings and huddles.
Help create and manage scheduling and station rotation for hourly staff according to labor forecasts.
Complete the PIC Assistant process walk.
Prepare for offsite business-to-business clinics, including biometric screenings and vaccinations, to support the pharmacist.
Oversee inventory management, including reconciling orders, processing returns, and preparing for physical inventory.
Act as a pharmacy safety subject matter expert, recognize opportunities for improvement, and coach associates toward correct practices.
Comply with and reinforce sanitation and safety regulations, guidelines, procedures, and programs under company and applicable health-code requirements; identify unsafe conditions and notify store management.
Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Administer immunizations where permitted by state law.
Perform all essential job functions and tasks of a pharmacy senior certified technician.
Perform the essential functions of the position with or without reasonable accommodation.