Certified Pharmacy Technician Lead
About The Position
In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB or ExCPT certified, assists with and coaches pharmacy technicians in pharmacy systems and cashiers in pharmacy cash-register operations. Models and delivers a distinctive customer experience. In the absence of store management, may open and close the store, complete required system start-ups and cash handling, and ensure the floor and stock room are ready for the business day. Also opens the back door for deliveries and completes product returns, order voids, customer refunds, cash drops, and change requests.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB or ExCPT certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Build strong relationships with valuable customers and help customers locate over-the-counter products when possible.
- Assist in the practice of pharmacy under pharmacist supervision and comply with applicable state, federal, and company policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Hold store keys and open or close the store without management when necessary; complete required start-up, cash-handling, and store-readiness tasks.
- Maintain accurate inventory counts and on-hand quantities, complete resets and revisions, and support pharmacy inventory activities such as ordering, unpacking, checking, and storing pharmaceutical shipments.
- Complete department pricing and daily price changes, maintain signage, and complete related pricing tasks required by local regulations or compliance programs.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
- Support execution of the Pickup program and maintain a clean, neat, orderly store; request repairs when required or requested.
- Report disciplinary issues and customer complaints to management.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Register sales on the assigned cash register and collect and handle cash as required.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other clerical duties as assigned by the Pharmacy Manager.
- Maintain knowledge of asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers as requested.
- Open the store’s back door for deliveries.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
