Certified Pharmacy Technician Lead

Walgreens•Catonsville, MD

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB- or ExCPT-certified, assists and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive customer experience. In the absence of store management, may open and close the store, complete required systems start-ups and cash handling, prepare the floor and stock room for the business day, and open the back door for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and requests for change for cash registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB or ExCPT certification is preferred.

Responsibilities

Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions.
Models and shares customer-service best practices with team members, including Walgreens service traits and interpersonal habits, and develops relationships with valuable customers.
Assists the pharmacist in the practice of pharmacy in accordance with state and federal regulations and company policies; reviews and complies with the Walgreen Co Pharmacy Code of Conduct.
Holds store keys and opens or closes the store without management when necessary.
Maintains accurate inventory counts and on-hand quantities in basic departments, stockrooms, and overstock locations; completes resets and revisions.
Performs basic department pricing and daily price changes, ensures signage supports accurate pricing, and completes additional pricing tasks required by local regulations or compliance programs on time.
Assists with bookkeeping, including cash reports, cash counts, ledgers, and bill payment, as necessary or requested.
Supports execution of the Pickup program.
Helps maintain clean, neat, and orderly store conditions inside and outside, and requests store or system repairs when appropriate.
Reports disciplinary issues and customer complaints to management.
Uses pharmacy systems to enter patient and drug information accurately; fills prescriptions by retrieving, counting, and pouring medications; verifies medication accuracy and checks for possible interactions.
Assists pharmacists with scheduling and maintaining workflow; immediately reports prescription errors to the pharmacist on duty and follows company policies and the Quality Improvement Program.
Adheres to the Walgreen Co policy regarding Good Faith Dispensing during applicable prescription-dispensing activities.
Registers sales on the assigned cash register and collects and handles cash as required.
Helps customers locate products by taking them to the OTC aisle when possible.
Handles telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Corrects and resubmits manual third-party prescription claims in a timely and efficient manner and performs other clerical duties as assigned by the Pharmacy Manager.
Supports Pharmacy Department inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintains knowledge of company asset-protection techniques and files claims for warehouse overages, shortages, order errors, or damaged Rx goods.
Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Works a flexible schedule, including evening and weekend hours.