Certified Pharmacy Technician, Lead

Greater Lawrence Family Health Center•Lawrence, MA

1d•$26 - $30

About The Position

Under the supervision of the Pharmacy Manager, the Certified Pharmacy Technician, Lead processes prescriptions and serves as the day-to-day leader for pharmacy technician staff. The role supports pharmacists with daily oversight and pharmacy operations, including mentoring staff, prescription processing and dispensing, inventory and purchasing, billing and financial reconciliation, customer service, and maintaining required records and a clean work environment. The Lead Technician assists with prescription preparation, compounding, immunization administration and documentation, medication orders, inventory management, supplier transactions, and patient pickup or delivery. The role also supports quality improvement activities and may require travel between sites. The technician must follow applicable state regulations, insurance policies, company procedures, and established pharmacy practices.

Requirements

Three to five years of pharmacy experience.
Valid driver's license.
High school diploma or equivalent.
Registration with the Commonwealth of Massachusetts as a Pharmacy Technician.
National Pharmacy Technician Certification.
Knowledge of company policies and procedures and computer literacy.
Knowledge of medical and pharmacy terminology.
Understanding of pharmacy computer-system operations, including hardware, software, and operating systems, as well as contracting, billing, and pricing.
Business management skills and the ability to perform routine business math, including calculations involving discounts, proportions, percentages, area, circumference, and volume; ability to apply basic algebra and geometry.
Effective verbal and written communication skills, including the ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write reports and correspondence; and communicate with customers and employees.
Ability to work collegially with a wide variety of professionals in a fast-paced health care setting.
Sound judgment, ethical conduct, credibility, goal orientation, integrity, teamwork, and concern for pharmacy products and staff quality.
Ability to reason through instructions and standardized problems involving several concrete variables, maintain focus, and meet objectives in a timely and adequate manner.
Customer-service orientation and ability to understand customer needs through conversation and help customers feel comfortable.
Ability to communicate well enough to prepare reports and interact with people concerned with or related to the business.

Nice To Haves

Bilingual Spanish and English.
Pharmacy-Based Immunization Certification.
BLS certification.

Responsibilities

Assist pharmacists with day-to-day oversight of pharmacy technicians, daily operations, and staff mentoring.
Fill prescriptions for pharmacist review; accept prescriptions by phone and verbal prescriptions in accordance with state regulations; contact physicians for refills; and transfer prescriptions between pharmacies.
Assist the pharmacist in preparing and dispensing over-the-counter and unit-dose medications.
Safely administer and accurately document immunizations, as permitted by certification and applicable requirements.
Determine the best available prices and order drugs; research alternative suppliers when the primary source cannot provide materials; and assist the pharmacist with placing orders.
Manage inventory cost-effectively, coordinate responses to drug recalls, maintain legally required records, count stock, and enter inventory data into the computer.
Reconcile third-party payments; prepare weekly supplier invoices for Financial Services; reconcile supplier statements and payment requests monthly; and prepare wholesaler returns.
Mix and compound pharmaceutical preparations in accordance with state regulations, fill bottles with prescribed tablets and capsules, prepare labels, and reconstitute dry-powder medications into suspensions.
Send daily pharmacy medication orders; receive and store incoming orders and supplies; and receive, log, and sign for medications delivered by courier.
Answer telephone calls courteously, receive orders, and assist customers with prescriptions, front-store products, and product use.
Process records of medications and equipment dispensed, calculate charges, enter data, and bill customers or third parties.
Clean workspaces and equipment, sterilize glassware using prescribed methods, and maintain store cleanliness, including dusting, vacuuming, sweeping, and removing trash.
Prepare prescription orders for in-store pickup or delivery, dispense medications to patients collecting them, collect payments, and reconcile the register at the end of the day.
Courteously request documentation and other pertinent information from patients and dispense in accordance with insurance company policies.
Ensure required logs are properly signed.
Participate regularly in ongoing quality-improvement activities related to individual, team, and organizational performance, and become knowledgeable about the GLFHC Improvement Plan and its improvement model.
Perform additional duties consistent with the role or as assigned; travel between sites may be required.