Lead Catcher
Hersha Hospitality Management LP•New York, NY
•Hybrid
About The Position
The Lead Catcher responds to client leads across multiple hotel properties. The role receives inquiries from various sources, interacts with clients, creates proposals, and provides responses aligned with each hotel’s goals. This is a hybrid position requiring three days in the office and two days remote. Compensation is $25 per hour. The stated growth path is Area Sales Manager, then Director of Sales.
Requirements
- Previous hotel or equivalent hospitality experience is required.
- A high school diploma or equivalent is required.
Nice To Haves
- A sales background or focus is preferred.
Responsibilities
- Monitor and manage inbound client inquiries across several hotels through sales systems, and communicate relevant account information to managers.
- Provide an initial response to incoming leads, qualify them, and decline them when appropriate.
- Connect with clients to determine their needs and identify suitable hotels to quote.
- Create proposals promptly and facilitate client correspondence.
- Track lead volume in the appropriate sales system for accurate reporting.
- Communicate politely and professionally with clients and respond to inquiries.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management.
Benefits
- Medical, dental, and vision health insurance
- Paid time off
- 401(k) company match
- Free basic life insurance
- Travel discounts
- Employee assistance and wellness program
- Educational and professional development
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
