Lead Catcher

Culligan International•Cincinnati, OH

About The Position

Culligan by WaterCo is hiring a Lead Catcher to manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads, with the goal of creating appointment opportunities. The role follows established outreach standards, communication cadences, and engagement workflows, and takes ownership of customer interactions through appointment confirmation, timely follow-up, and accurate inquiry resolution. It requires professionalism, responsiveness, effective communication, persistence, and the ability to guide customers through qualification and appointment setting while balancing customer needs with business objectives. The Lead Catcher validates and schedules consultations created through AI booking assistants, online scheduling platforms, and other automated tools. The role confirms customer interest, appointment details, and qualification requirements, and works toward designated conversion and responsiveness targets. It partners with Regional Sales Coordinators and Household Sales Representatives to support scheduling and smooth transitions through the sales process, and helps maintain appointment conversion, responsiveness, and lead-management objectives. The role also maintains comprehensive customer records in Salesforce, documenting scheduling details, lead dispositions, interactions, engagement activities, communications, outreach, appointment outcomes, and routing actions in real time. Culligan by WaterCo provides a competitive benefits package and describes itself as an Equal Opportunity Employer.

Requirements

Strong communication and organizational skills.
Proficiency in Microsoft Word and Excel.
Ability to problem-solve, prioritize tasks, and adapt in a dynamic environment.

Nice To Haves

1–3 years of experience in customer service, call center operations, lead management, appointment setting, sales support, or a related customer-facing role.
High school diploma or GED; an associate's or bachelor's degree in Business, Operations, or a related field is preferred.
Experience with IFS, Salesforce, or similar systems.

Responsibilities

Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities.
Follow established outreach standards, communication cadences, and engagement workflows.
Own customer interactions through appointment confirmation, timely follow-up, and accurate resolution of inquiries.
Build trust and deliver a high-quality customer experience through professionalism, responsiveness, and effective communication.
Re-engage prospects and advance sales opportunities through persistent, disciplined follow-up.
Guide customers through qualification and appointment setting while balancing customer needs with business objectives.
Validate consultations scheduled through AI booking assistants, online scheduling platforms, and other automated tools.
Confirm customer interest, appointment details, and qualification requirements before consultations.
Meet designated lead-to-appointment conversion and responsiveness targets.
Partner with Regional Sales Coordinators and Household Sales Representatives to support appointment scheduling and transitions through the sales process.
Assist in maintaining appointment conversion, responsiveness, and lead-management performance objectives.
Maintain accurate, comprehensive customer records in Salesforce, including scheduling details, lead dispositions, customer interactions, and engagement activities.
Document customer communications, outreach efforts, appointment outcomes, and routing actions in real time.