Lead Catcher - OH, IN, KY Based Remote

Culligan•Cincinnati, OH

17h•Remote

About The Position

Culligan by WaterCo is hiring a Lead Catcher who must reside in Ohio, Indiana, or Kentucky. The role manages inbound inquiries and conducts outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities. The Lead Catcher follows established communication standards, cadences, and workflows, and owns customer interactions through appointment confirmation, timely follow-up, and accurate inquiry resolution. The position requires professional, responsive communication and persistent, disciplined follow-up to re-engage prospects and advance sales opportunities. The Lead Catcher validates and schedules consultations arranged through AI booking assistants, online scheduling platforms, and other automated tools. This includes confirming customer interest, appointment details, and qualification requirements, while meeting designated conversion and responsiveness targets. The role partners with Regional Sales Coordinators and Household Sales Representatives to support scheduling, sales-process transitions, and lead-management objectives. The position also maintains accurate customer records in Salesforce, documenting scheduling details, lead dispositions, interactions, outreach, appointment outcomes, and routing actions in real time. Culligan offers a competitive benefits package and exclusive privileges effective immediately.

Requirements

Must reside in Ohio, Indiana, or Kentucky.
Strong communication and organizational skills.
Proven ability to problem-solve, prioritize tasks, and adapt in a dynamic environment.
Proficiency in Microsoft Word and Excel.
Experience with IFS, Salesforce, or similar systems.

Nice To Haves

1–3 years of experience in customer service, call center operations, lead management, appointment setting, sales support, or a related customer-facing role.
High school diploma or GED; an Associate's or Bachelor's degree in Business, Operations, or a related field is preferred.

Responsibilities

Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities.
Follow established outreach standards, communication cadences, and engagement workflows.
Own customer interactions through appointment confirmation, timely follow-up, and resolution of inquiries.
Re-engage prospects and advance sales opportunities through persistent and disciplined follow-up.
Guide customers through qualification and appointment-setting while balancing customer needs with business objectives.
Validate consultations scheduled through AI booking assistants, online scheduling platforms, and other automated tools.
Confirm customer interest, appointment details, and qualification requirements before consultations.
Meet designated lead-to-appointment conversion and responsiveness targets.
Partner with Regional Sales Coordinators and Household Sales Representatives to support appointment scheduling and transitions throughout the sales process.
Assist in maintaining appointment conversion, responsiveness, and lead-management performance objectives.
Maintain accurate, comprehensive customer records in Salesforce, including scheduling details, lead dispositions, interactions, and engagement activities.
Document communications, outreach efforts, appointment outcomes, and routing actions in real time.