Lead Catcher - WA, OR, CA Based Remote

Culligan International•Bellingham, WA

12d•Remote

About The Position

Culligan by WaterCo is hiring a Lead Catcher who must reside in Washington, Oregon, or California. The role manages inbound inquiries and conducts outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities. It validates and schedules consultations booked through AI booking assistants, online scheduling platforms, and other automated tools, and confirms customer interest, appointment details, and qualification requirements before consultations. The Lead Catcher supports the sales pipeline by coordinating with Regional Sales Coordinators and Household Sales Representatives, maintaining accurate customer records in Salesforce, and documenting communications, outreach, appointment outcomes, and routing actions in real time. The position requires consistent, professional customer engagement, disciplined follow-up, and meeting designated conversion and responsiveness targets.

Requirements

Must reside in Washington, Oregon, or California.
Proficiency in Microsoft Word and Excel.
Experience with IFS, Salesforce, or similar systems.
Strong communication and organizational skills.
Ability to problem-solve, prioritize tasks, and adapt in a dynamic environment.

Nice To Haves

1–3 years of experience in customer service, call center operations, lead management, appointment setting, sales support, or a related customer-facing role.
High school diploma or GED; an associate's or bachelor's degree in Business, Operations, or a related field is preferred.

Responsibilities

Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities.
Follow established outreach standards, communication cadences, and engagement workflows.
Own customer interactions through appointment confirmation, timely follow-up, and accurate resolution of inquiries.
Build trust and provide a high-quality customer experience through professionalism, responsiveness, and effective communication.
Re-engage prospects through persistent, disciplined follow-up and advance sales opportunities.
Guide customers through qualification and appointment-setting while balancing customer needs with business objectives.
Validate consultations scheduled through AI booking assistants, online scheduling platforms, and other automated tools.
Confirm customer interest, appointment details, and qualification requirements before consultations.
Meet designated lead-to-appointment conversion and responsiveness targets.
Partner with Regional Sales Coordinators and Household Sales Representatives to support appointment scheduling and transitions throughout the sales process.
Assist in maintaining appointment conversion, responsiveness, and lead management performance objectives.
Maintain accurate, comprehensive customer records in Salesforce, including scheduling details, lead dispositions, customer interactions, and engagement activities.
Document customer communications, outreach efforts, appointment outcomes, and routing actions in real time.