Lead Catcher - WA, OR, CA Based Remote

Culligan•Auburn, WA

12d•Remote

About The Position

Culligan by WaterCo is hiring a Lead Catcher who must reside in Washington, Oregon, or California. The role manages inbound inquiries and conducts outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities. The Lead Catcher follows established outreach standards, communication cadences, and engagement workflows; owns customer interactions through appointment confirmation, follow-up, and inquiry resolution; and helps create a high-quality customer experience through professional, responsive communication. The position requires persistent, disciplined follow-up to re-engage prospects and guide them through qualification and appointment-setting while balancing customer needs with business objectives. The Lead Catcher validates and schedules consultations booked through AI booking assistants, online scheduling platforms, and other automated tools. This includes confirming customer interest, appointment details, and qualification requirements before consultations, and meeting designated lead-to-appointment conversion and responsiveness targets. The role partners with Regional Sales Coordinators and Household Sales Representatives to support smooth scheduling and transitions throughout the sales process. The position also supports sales pipeline and systems functions by maintaining accurate, comprehensive customer records in Salesforce, including scheduling details, lead dispositions, customer interactions, and engagement activities. Customer communications, outreach efforts, appointment outcomes, and routing actions must be documented in real time to ensure visibility and continuity.

Requirements

1–3 years of experience in customer service, call center operations, lead management, appointment setting, sales support, or a related customer-facing role is preferred.
High school diploma or GED; an Associate's or Bachelor's degree in Business, Operations, or a related field is preferred.
Proficiency in Microsoft Word and Excel.
Experience with IFS, Salesforce, or similar systems.
Strong communication and organizational skills.
Ability to problem-solve, prioritize tasks, and adapt in a dynamic environment.
Must reside in Washington, Oregon, or California.

Nice To Haves

1–3 years of experience in customer service, call center operations, lead management, appointment setting, sales support, or a related customer-facing role.
An Associate's or Bachelor's degree in Business, Operations, or a related field.

Responsibilities

Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads.
Follow established outreach standards, communication cadences, and engagement workflows.
Own customer interactions through appointment confirmation, timely follow-up, and accurate resolution of inquiries.
Build trust and maintain a high-quality customer experience through professionalism, responsiveness, and effective communication.
Re-engage prospects through persistent and disciplined follow-up, and guide customers through qualification and appointment-setting.
Validate consultations scheduled through AI booking assistants, online scheduling platforms, and other automated tools.
Confirm customer interest, appointment details, and qualification requirements before consultations.
Meet designated lead-to-appointment conversion and responsiveness targets.
Partner with Regional Sales Coordinators and Household Sales Representatives to support appointment scheduling and transitions throughout the sales process.
Assist in maintaining appointment conversion, responsiveness, and lead management performance objectives.
Maintain accurate customer records in Salesforce, including scheduling details, lead dispositions, customer interactions, and engagement activities.
Document customer communications, outreach efforts, appointment outcomes, and routing actions in real time.