Lead Case Processing Specialist (Yuma, AZ)

Akima, LLC•Yuma, AZ

2d•Onsite

About The Position

AGS is hiring a Lead Case Processing Specialist to work on-site in Yuma, Arizona. The position is the first-line supervisor for assigned Case Processing Specialists, directing daily work, delegating assignments, monitoring completion, and reviewing work products for accuracy, completeness, timeliness, and compliance with local policies, contract requirements, and applicable government standards. The Lead reports directly to the Case Management Coordinator and is the shift-level point of contact for the on-duty ICE Supervisory Detention and Deportation Officer (SDDO). The role coordinates with detention operations staff and facility management when case-processing, intake, release, transfer, or removal activities require operational support. The Lead may perform Case Processing Specialist duties when necessary while remaining accountable for the team's assigned work. The position oversees case-processing workflows, quality assurance, case-file review, flight manifest and removal or release documentation review, intake and outtake operations, staff guidance, and operational coordination. It requires maintaining confidentiality and compliance with federal privacy requirements, DHS policies, records-retention controls, data-security standards, company policies, local procedures, contract requirements, and authorized ICE direction. The Lead works within authority delegated by the Case Management Coordinator and escalates matters outside that authority. AGS is an Alaska Native Corporation and an Akima company supporting government customers and Alaska Native shareholder communities. The company describes its work environment as challenging and supportive and notes opportunities for growth, comprehensive benefits, competitive pay, and retirement options.

Requirements

At least two years of directly related case-management or case-processing experience focused on creating, completing, reviewing, maintaining, or quality-controlling records and case files.
Meet the Case Processing Specialist basic qualification framework: an accredited associate or bachelor's degree in an appropriate discipline, or an equivalent combination of directly related education and industry experience.
Experience reviewing detention files, custodial records, immigration case files, A-files, law-enforcement documentation, or authorized government databases.
Knowledge of immigration case-processing objectives, policies, procedures, and deadlines.
Ability to supervise, delegate, track workloads, coach staff, maintain accountability, and document performance.
Ability to inspect and review detailed case files, records, databases, and flight manifests for accuracy and compliance.
Ability to interpret and consistently apply policies, procedures, directives, checklists, deadlines, and written technical guidance.
Ability to identify errors and operational risks, determine corrective action within assigned authority, and promptly escalate significant concerns.
Clear oral and written communication skills and ability to work with employees, the Case Management Coordinator, ICE personnel, facility operations staff, management, and authorized partners.
Proficiency with standard office software, case-tracking tools, electronic records systems, and authorized government databases required for the assignment.
Ability to manage multiple priorities in a secure, deadline-driven environment while maintaining confidentiality, accuracy, professionalism, and accountability.
Be a U.S. citizen or lawful permanent resident and have resided in the United States for the last five years.
Pass a criminal background and consumer credit check; the posting specifies no criminal record.
Obtain and maintain a DHS/ICE government clearance.
Pass all pre-employment and random drug tests.
Pass a medical examination and meet health requirements.
Be at least 21 years of age.
Possess a valid state driver's license.

Nice To Haves

Previous lead-worker or management experience; relevant experience coordinating assignments, conducting quality reviews, guiding or training staff, maintaining accountability, or performing comparable leadership duties may be considered in lieu of formal management experience, subject to management review.

Responsibilities

Provide first-line supervision, daily direction, coaching, technical assistance, onboarding support, job instruction, cross-training, and refresher training to assigned Case Processing Specialists.
Organize, delegate, prioritize, monitor, and reassign taskings based on case urgency, deadlines, operational needs, staffing, and direction from the Case Management Coordinator or authorized ICE personnel.
Track open assignments, backlogs, aging work, and deadlines through completion; personally assist with priority work when needed.
Monitor employee productivity, reliability, professional conduct, procedural adherence, and work quality; document or report significant and recurring concerns.
Conduct quality-assurance inspections, file audits, spot checks, and work-product reviews for accuracy, completeness, timeliness, signatures, supporting documentation, and compliance.
Review case files, A-files, electronic records, applications, notices, tracking logs, and data entries before routing or closure as required by local workflow.
Identify deficiencies, return work for correction, explain issues, set correction deadlines, verify completion, maintain quality-review logs, identify trends, recommend corrective action or training, and escalate unresolved or high-risk deficiencies.
Ensure authorized ICE systems and paper or electronic records reflect current and accurate case status, docket information, required actions, and document disposition.
Review flight manifests, ICE Air information, travel records, release forms, removal packets, and related documents for accuracy, completeness, consistency, and readiness.
Confirm detainee identification and coordinate required legal paperwork, A-file documentation, property records, valuables, inventories, receipts, medications, and other release or removal requirements.
Verify departure documentation, including signed Form I-205 departure verification when applicable, is complete and properly filed.
Coordinate with transportation, property, medical, security, intake and release, detention operations, and ICE personnel to resolve discrepancies that could affect a transfer, release, or removal.
Lead or support detainee intake, admission, transfer, release, removal, and other outtake operations; organize staff workflow for high-volume arrivals or departures.
Coordinate case-processing activities with detention operations to support movement, staging, accountability, property, medical, transportation, and security requirements.
Report documentation, identity, legal-status, system-access, timing, or operational issues that could affect safe or lawful processing.
Serve as the shift-level point of contact for the on-duty ICE SDDO regarding taskings, case-processing status, workload priorities, manifest or file discrepancies, and time-sensitive issues.
Keep the Case Management Coordinator informed of significant taskings, workload conditions, unresolved errors, deadlines, staffing concerns, and requests from ICE or facility management.
Coordinate with detention operations staff and management when duties require escorts, movement, staging, interviews, hearings, records access, release coordination, or other operational support.
Participate in shift briefings, case reviews, operational meetings, and after-action discussions; communicate assignments, changes, deadlines, and follow-up requirements.
Perform and oversee Case Processing Specialist duties, including case and document processing, docket management, data entry, records maintenance, court and criminal-history research, interview scheduling, and administrative support.
Ensure compliance with federal privacy requirements, DHS policies, records-retention controls, data-security standards, and restrictions on personally identifiable and law-enforcement-sensitive information.
Support coordination with ICE officers, EOIR, USCIS, OPLA, consulates, courts, legal representatives, and other authorized stakeholders as assigned.
Provide logistical and administrative support, surge coverage, and after-hours assistance when operationally required.
Comply with facility safety, security, emergency, access-control, key-control, confidentiality, and professional-conduct requirements; promptly report safety, security, case-integrity, or operational concerns through the proper chain of command.
Perform other related duties assigned by the Case Management Coordinator or facility management.