Branch Operations Lead - Yuma West Branch- Yuma, AZ

JPMorgan Chase & Co. • Yuma, AZ

2d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you support branch operations in close partnership with the Branch Manager, branch employees, and other experts. You help ensure clients’ financial transactions are handled accurately and with care while following bank policies, procedures, and regulatory requirements. The role combines client service and relationship building with operational leadership, including helping clients use self-service banking options and keeping the branch team informed about policies and procedures.

You help maintain a welcoming branch environment, assist clients with transactions and lobby flow, manage cash devices such as the cash vault and ATM, and resolve client issues. You also support loss control, compliance, and audit standards so the branch operates smoothly and securely. Successful completion of the Branch Operations Lead Training Program is required before placement, and travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and collaborative teamwork.
• Ability to build meaningful client relationships, educate clients, and refer them to experts when needed.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and provide an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand clients’ needs, and check them into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Introduce clients to branch employees and coordinate support for specialized financial needs.
• Share self-service banking options with clients.
• Work with the Branch Manager to maintain standards for loss control, compliance, and audits.
• Help educate the branch team and partners and keep them informed about policies and procedures.

Benefits

• Competitive total rewards package.
• Commission-based pay and/or discretionary incentive compensation may be available for eligible roles.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED