Branch Operations Lead - Central Phoenix Market - Glendale, AZ

JPMorgan Chase & Co. • Glendale, AZ

6d • Onsite

About The Position

At Chase, the Branch Operations Lead works closely with the Branch Manager, branch employees, and other experts to ensure client financial transactions are handled accurately and with care, in accordance with bank policies, procedures, and regulatory requirements. The role helps create a welcoming branch experience, builds lasting client relationships, and introduces clients to self-service banking options.

The lead manages key branch operations, including cash devices such as the cash vault and ATM, and supports loss control, compliance, and audits. The role also reviews branch operations and keeps the team informed about current policies and procedures. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy.
• Ability and interest in educating the branch team and partners about relevant information.
• Ability to build client relationships, educate clients, and refer them to experts when needed.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly with clients, understand their needs, and manage check-in and waiting-queue processes.
• Lead branch operations, including managing the cash vault and ATM, and resolve client issues while following bank policies and procedures.
• Introduce clients to branch employees and work with the team to address specialized financial needs.
• Educate clients about self-service banking options.
• Support the Branch Manager in maintaining loss control, compliance, and audit standards.
• Review branch operations and keep the branch team informed about policies and procedures.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED