Branch Operations Lead-Minnesota Central Market
About The Position
As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and banking experts to ensure client financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. You will help create a welcoming branch experience, assist clients with transactions, introduce them to self-service banking options, and build trusted relationships. You will also review branch operations, keep the team informed about policies and procedures, and help the branch meet control expectations. The role includes leading daily branch operations, managing cash devices such as the cash vault and ATM, resolving client issues, and supporting loss control, compliance, and audits. You must complete the Branch Operations Lead Training Program before placement and be able to travel as required for in-person training and meetings. The position requires 1+ years of retail banking experience, a high school degree, GED, or foreign equivalent, and availability to work branch hours, including weekends and evenings.
Requirements
- Adhere to policies, procedures, and regulatory banking requirements.
- Maintain attention to detail and organization while managing multiple tasks.
- Demonstrate leadership and operational proficiency, ensuring transaction accuracy and working effectively in a team.
- Educate the branch team and partners and keep them informed.
- Build client relationships, educate clients, and refer them to experts when needed.
- Have 1+ years of retail banking experience.
- Have a high school degree, GED, or foreign equivalent.
- Be able to work branch hours, including weekends and evenings.
- Successfully complete the Branch Operations Lead Training Program before placement.
- Be able to travel as required for in-person training and meetings.
Nice To Haves
- 6+ months of Associate Banker (Teller) experience.
- A college degree or military equivalent.
Responsibilities
- Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
- Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
- Communicate clearly and politely, understand client needs, and manage client check-in and waiting-queue flow.
- Lead branch operations, including managing the cash vault and ATM.
- Resolve client issues promptly and effectively while following bank policies and procedures.
- Introduce clients to branch team members and collaborate to support specialized financial needs.
- Educate clients about self-service banking options.
- Support branch operations with the Branch Manager, including loss control, compliance, and audits.
- Review branch operations and keep the branch team informed about policies and procedures.
Benefits
- Competitive total rewards package, including base salary.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
