Branch Operations Lead - Columbus Central East Market - Canal Winchester, OH

JPMorgan Chase & Co. • Canal Winchester, OH

1d • Onsite

About The Position

At Chase, the Branch Operations Lead is central to branch operations and works closely with the Branch Manager, branch employees, and teams of experts. The role supports accurate, careful handling of client financial transactions while following bank policies, procedures, and regulatory requirements. The position also helps clients use convenient self-service banking options and builds lasting client relationships.

The Branch Operations Lead reviews branch operations, keeps the team informed about policies and procedures, and helps the branch meet control expectations. The role includes completing the Branch Operations Lead Training Program before placement and traveling as required for in-person training and meetings. The position is based in the Columbus Central East Market in Canal Winchester, Ohio.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Attention to detail, organization, and ability to manage multiple tasks effectively.
• Leadership skills and operational proficiency, including ensuring transaction accuracy.
• Ability to work collaboratively and educate branch team members and partners.
• Ability to build connections with clients, educate them, and refer them to specialists when appropriate.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand client needs, check clients into the waiting queue, and help ensure smooth visits.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Introduce clients to branch employees and work together to provide seamless service and address specialized financial needs.
• Explain self-service banking options that allow clients to access their accounts at any time.
• Support the Branch Manager in branch operations, including loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about current policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED