Branch Operations Lead - Maryland East Market - Annapolis, Maryland

JPMorgan Chase & Co. • Annapolis, MD

6d • $26 - $32 • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you work closely with the Branch Manager, branch employees, and other experts to oversee branch operations and help create a welcoming client experience. You handle client financial transactions accurately and carefully while following bank policies, procedures, and regulatory requirements. You also introduce clients to self-service banking options and build lasting relationships with them.

You lead branch operations, keep the team informed about policies and procedures, and help ensure the branch meets control expectations. The role requires completing the Branch Operations Lead Training Program before placement and traveling as needed for in-person training and meetings. The position is in the Maryland East Market, in Annapolis, Maryland.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organization, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy.
• Ability to educate and inform branch team members and partners.
• Ability to build client connections, educate clients, and refer them to experts when needed.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand client needs, check clients into the waiting queue, and support a smooth visit.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while adhering to bank policies and procedures.
• Introduce clients to branch employees and work with the team to support specialized financial needs and build lasting relationships.
• Educate clients about self-service banking options.
• Work with the Branch Manager on branch operations, loss control, compliance, and audits.
• Keep the branch team informed about current policies and procedures.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED