Branch Operations Lead- Northwest Indiana East market- Portage, IN

JPMorgan Chase & Co.•Portage, IN

7h•Onsite

About The Position

As a Branch Operations Lead in a Chase branch, you will work closely with the Branch Manager, branch employees, and subject-matter experts to ensure clients’ financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. You will help create a welcoming client experience, introduce clients to self-service banking options, build relationships, and keep the branch team informed about operational policies and procedures. You will also help the branch meet control expectations and maintain secure, smooth operations. The role includes supporting clients with transactions, managing lobby flow and appointments, overseeing branch operations and cash devices, addressing client issues, and supporting loss control, compliance, and audits. You will complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings. The position is in the Northwest Indiana East market, based in Portage, Indiana.

Requirements

At least 1 year of retail banking experience.
High school degree, GED, or foreign equivalent.
Ability to work branch hours, including weekends and evenings.
Ability to adhere to policies, procedures, and regulatory banking requirements.
Strong attention to detail and organization, with the ability to manage multiple tasks.
Leadership skills and operational proficiency, including ensuring transaction accuracy.
Ability and enthusiasm to educate branch colleagues and partners.
Strong client engagement and relationship-building skills, including educating clients and referring them to experts when appropriate.
Ability to travel as required for in-person training and meetings.
Successful completion of the Branch Operations Lead Training Program before placement.

Nice To Haves

At least 6 months of Associate Banker (Teller) experience.
College degree or military equivalent.

Responsibilities

Collaborate with the Branch Manager to create a welcoming branch environment and exceptional client experience.
Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
Communicate politely and clearly to understand client needs, check clients into the waiting queue, and help ensure smooth visits.
Lead branch operations, including managing cash devices such as the cash vault and ATM.
Resolve client issues promptly and effectively while following bank policies and procedures.
Introduce clients to the branch team and coordinate support for specialized financial needs.
Educate clients about self-service banking options.
Work with the Branch Manager to maintain high standards for loss control, compliance, and audits.
Review branch operations and keep the branch team informed about current policies and procedures.
Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

Competitive total rewards package, including base salary based on role, experience, skill set, and location.
Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
Comprehensive health care coverage.
On-site health and wellness centers.
Retirement savings plan.
Backup childcare.
Tuition reimbursement.
Mental health support.
Financial coaching.
Reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.