Branch Operations Lead - Greater Baltimore Market - Nottingham, Maryland

JPMorgan Chase & Co. • Nottingham, MD

3d • $26 - $32 • Onsite

About The Position

As a Branch Operations Lead in a Chase branch, you will work closely with the Branch Manager, branch employees, and specialist teams to support branch operations and provide clients with accurate, careful service. You will help ensure that transactions and branch activities comply with bank policies, procedures, and regulatory requirements.

The role combines client-facing service with operational leadership. You will assist clients with transactions, guide them toward self-service banking options, build relationships, manage branch cash devices, and help resolve client issues. You will also review operations and keep the branch team informed about policies and procedures, supporting strong controls, compliance, and audit readiness. The position requires successful completion of the Branch Operations Lead Training Program before placement, as well as travel as required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Attention to detail, organization, and ability to manage multiple tasks.
• Leadership skills and operational proficiency, including ensuring transaction accuracy.
• Ability to work collaboratively and educate branch team members and partners.
• Ability to build client connections, educate clients, and refer them to specialist teams when appropriate.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand client needs, check clients into the waiting queue, and help ensure a smooth visit.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while adhering to bank policies and procedures.
• Introduce clients to branch team members and work together to provide seamless service and address specialized financial needs.
• Share self-service banking options with clients so they can access their accounts at any time.
• Support the Branch Manager in branch operations, including loss control, compliance, and audits.
• Keep the branch team informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED