Lead Case Processing Specialist (Tucson, AZ)

Akima, LLC•Tucson, AZ

3d•Onsite

About The Position

AGS is seeking a Lead Case Processing Specialist in Tucson, Arizona. The role is the first-line supervisor for assigned Case Processing Specialists, directing daily work, delegating assignments, monitoring completion, and reviewing work products for accuracy, completeness, timeliness, and compliance with local policies, contract requirements, and applicable government standards. The Lead may perform Case Processing Specialist duties when needed while remaining accountable for the team's assigned work. The Lead reports directly to the Case Management Coordinator and serves as the shift-level point of contact for the on-duty ICE Supervisory Detention and Deportation Officer (SDDO). The position coordinates with detention operations staff and facility management when case-processing, intake, release, transfer, or removal activities require operational support. Duties include supervising staff and workload, reviewing case files and operational documents, supporting intake and outtake activities, coordinating with ICE and facility personnel, and ensuring records and processes meet applicable requirements. AGS is an Alaska Native Corporation and an Akima company that provides federal security solutions. The company describes its work as supporting shareholder communities in Alaska and government customers, including federal buildings, military bases, and detention centers. AGS says employees have access to comprehensive benefits, competitive pay, growth opportunities, and retirement options.

Requirements

At least two years of directly related case-management or case-processing experience focused on creating, completing, reviewing, maintaining, or quality-controlling records and case files.
Meet the Case Processing Specialist basic qualification framework: an accredited associate or bachelor's degree in an appropriate discipline, or an equivalent combination of directly related education and industry experience.
Experience reviewing detention files, custodial records, immigration case files, A-files, law-enforcement documentation, or authorized government databases.
Knowledge of immigration case-processing objectives, policies, procedures, and deadlines.
Ability to supervise, delegate, track workload, coach staff, promote accountability, and document performance.
Ability to conduct quality-assurance reviews of detailed case files, records, databases, and flight manifests for accuracy and compliance.
Ability to interpret and consistently apply policies, procedures, directives, checklists, deadlines, and written technical guidance.
Ability to identify errors and operational risks, take corrective action within assigned authority, and promptly escalate significant concerns.
Clear oral and written communication skills for working with employees, the Case Management Coordinator, ICE personnel, facility operations staff, management, and authorized partners.
Proficiency with standard office software, case-tracking tools, electronic records systems, and authorized government databases required for the assignment.
Ability to manage multiple priorities in a secure, deadline-driven environment while maintaining confidentiality, accuracy, professionalism, and accountability.
U.S. citizen or lawfully admitted permanent resident, with residence in the United States for the last five years.
Pass a criminal background and consumer credit check; the posting states no criminal record.
Obtain and maintain a DHS/ICE government clearance.
Pass all pre-employment and random drug tests.
Pass a medical examination and meet health requirements.
Be at least 21 years of age.
Possess a valid state driver's license.

Nice To Haves

Previous lead-worker or management experience; relevant experience in assignment coordination, quality review, staff guidance, training, accountability, or comparable leadership may be evaluated in lieu of formal management experience, subject to management review.

Responsibilities

Provide first-line supervision, daily direction, coaching, and technical assistance to assigned Case Processing Specialists.
Organize, delegate, prioritize, monitor, and follow up on assignments, deadlines, backlogs, and urgent work; reassign work or provide coverage as operational needs change.
Monitor employee productivity, reliability, conduct, procedure adherence, and work quality; report significant or recurring concerns to the Case Management Coordinator.
Assist with onboarding, instruction, cross-training, refresher training, and identifying employee development needs.
Conduct quality-assurance inspections, file audits, spot checks, and reviews of case files, A-files, electronic records, applications, notices, tracking logs, and data entries.
Identify deficiencies, return work for correction, set correction deadlines, verify completion, maintain quality-review records, and escalate unresolved or high-risk issues.
Review flight manifests, ICE Air information, travel records, release forms, removal packets, and related documents for accuracy, completeness, consistency, and readiness.
Confirm required identity, legal paperwork, case-file, property, valuables, inventory, receipt, medication, departure, release, and removal documentation is coordinated and complete.
Coordinate with transportation, property, medical, security, intake/release, detention operations, and ICE personnel to resolve transfer, release, or removal discrepancies.
Lead or support detainee intake, admission, transfer, release, removal, and other outtake operations; organize staff workflow for high-volume arrivals or departures.
Coordinate case-processing activities with detention operations for movement, staging, accountability, property, medical, transportation, and security requirements.
Immediately report documentation, identity, legal-status, system-access, timing, or operational issues that could affect safe or lawful processing.
Serve as the shift-level point of contact for the on-duty ICE SDDO on taskings, case status, priorities, discrepancies, and time-sensitive operational matters.
Keep the Case Management Coordinator informed about taskings, workload, unresolved errors, deadlines, staffing concerns, and requests from ICE or facility management.
Communicate with detention operations staff and management regarding escorts, movement, staging, interviews, hearings, record access, release coordination, and other operational support.
Participate in briefings, case reviews, operational meetings, and after-action discussions; communicate assignments, changes, deadlines, and follow-up requirements to staff.
Perform and oversee case-processing duties, including document processing, docket management, data entry, records maintenance, court and criminal-history research, interview scheduling, and administrative support.
Ensure compliance with federal privacy requirements, DHS policies, records-retention controls, data-security standards, and restrictions on personally identifiable and law-enforcement-sensitive information.
Support coordination with ICE officers, EOIR, USCIS, OPLA, consulates, courts, legal representatives, and other authorized stakeholders as assigned.
Provide logistical and administrative support, surge coverage, and after-hours assistance when operationally required.
Comply with facility safety, security, emergency, access-control, key-control, confidentiality, and professional-conduct requirements; report relevant concerns through the proper chain of command.
Perform supervisory and case-processing duties in accordance with company policies, local procedures, post orders, contract requirements, and authorized ICE direction.
Perform other related duties as assigned by the Case Management Coordinator or facility management.