Lead Case Manager

SUNNY GLEN CHILDRENS HOME INC • San Benito, TX

21h • Onsite

About The Position

The Lead Case Manager at Sunny Glen Children’s Home provides oversight of case management and the comprehensive services offered to children in care. The role trains and supervises case managers, monitors the department’s functions and duties, and offers guidance on reunification and post-reunification recommendations. The position provides child-facing services on-site and maintains a clinical, therapeutic, and trauma-informed perspective in work with children and staff.

The Lead Case Manager coordinates case services and documentation, supports crisis intervention, communicates with internal and external stakeholders, and ensures accurate records and reports are completed according to agency, licensing, state, and ORR requirements. The role also participates in case staffing, investigations, meetings, training, and professional development activities. Evening, weekend, and holiday work may be needed for campus emergencies, crises, or reunification-related needs. The employee must be able to evacuate or travel if needed due to a natural disaster.

Requirements

• Must be at least 21 years of age.
• Must be bilingual in English and Spanish.
• Master’s degree in behavioral sciences, human services, or social services; alternatively, a bachelor’s degree and at least 3 years of progressive employment experience demonstrating supervisory and case management experience.
• Valid Texas driver’s license.
• Tuberculosis screening record showing the employee is free of contagious TB.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions.
• Ability to apply mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.
• Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
• Knowledge of Microsoft Office and Excel.
• Ability to meet the stated physical demands, including regularly standing and walking, exerting up to 25 pounds of force, frequently supervising multiple children visually and auditorily, and occasionally performing a restraint on youth weighing up to 200 pounds.
• Ability to make quick decisions, tolerate frustration, balance mental toughness with compassion, and multitask.
• Ability to function in a noisy work environment and tolerate occasional exposure to outside weather conditions.
• Ability to work evenings, weekend rotations, and holidays as needed.

Responsibilities

• Provide oversight of the case management department and comprehensive services for children in care.
• Train and supervise case managers, monitor department functions, and support staff development on child welfare topics.
• Communicate with the Lead Reunification Specialist regarding audits, reports, and staffing of complex cases.
• Complete clear, well-written documentation and meet applicable timeframes and deadlines.
• Provide continued training to the case management department or other departments as needed.
• Coordinate with third-party contractors, ORR, and other outside service providers to share and staff pertinent information and updates on children.
• Coordinate referrals, service planning, and client documentation for assigned caseloads, including assessments, incident reports, and progress notes.
• Provide crisis intervention.
• Prepare, compile, and submit accurate documentation in case management software.
• Maintain accurate reports and records in accordance with ORR, licensing, agency, and funding requirements.
• Maintain a clinical, therapeutic, and trauma-informed perspective for each child and help staff develop this perspective.
• Assess client progress toward risk reduction, treatment goals, and positive case outcomes.
• Act as a liaison with stakeholders, including legal providers and immigration court.
• Participate in licensing investigations as appropriate.
• Work evenings, weekend rotations, and holidays as needed for campus emergencies, crises, or the reunification process, as requested by the supervisor.
• Maintain confidentiality and actively participate in case staffing, weekly staff and team meetings, scheduled training, and other meetings.
• Participate in workshops, seminars, education programs, and other professional growth activities.
• Follow Sunny Glen Children’s Home policies, procedures, minimum standards, mission, and values, and learn and abide by TBRI and Handle with Care.
• Evacuate or travel if needed due to a natural disaster.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager