Case Manager Lead

Morgan & Morgan, P.A.•Raleigh, NC

2h•Onsite

About The Position

The Case Manager Lead oversees and manages a team of five case managers while personally handling an inventory of approximately 50 high-value cases. Reporting directly to the Pre-Suit Attorney, the role partners with Trial Attorneys to coordinate case management throughout the litigation process. The position is responsible for effective team leadership, case oversight, communication, quality assurance, and strategic planning. The Case Manager Lead supports timely, accurate handling of cases from inception through litigation, prepares demands and supporting materials for submission to carriers under an attorney’s direct supervision, and monitors case progress, deadlines, and milestones. The role also promotes a collaborative team environment and identifies ways to improve workflows, technology use, and operational efficiency. This is an on-site role. Morgan & Morgan offers full-time employees medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.

Requirements

Prior experience as a Personal Injury Case Manager.
Excellent organizational skills and the ability to manage multiple priorities and deadlines in a fast-paced environment.
Demonstrated leadership abilities, including coaching, team-building, and conflict resolution.
Exceptional communication and interpersonal skills, including the ability to build rapport and collaborate with internal and external stakeholders.
Excellent negotiating skills.
Strong writing and communication skills, with attention to detail.
Extensive computer and database expertise, including Microsoft Word, Excel, and Outlook.
Typing speed of at least 35 words per minute.

Nice To Haves

Bachelor’s degree.
Three to five years in a leadership or supervisory role.
At least two years of experience working in a legal position or as an insurance adjuster.

Responsibilities

Supervise and mentor a team of five case managers, providing guidance and support.
Conduct regular team meetings, performance evaluations, and training sessions.
Manage and oversee key dashboards to ensure cases progress appropriately.
Oversee approximately 50 high-value cases, ensuring timely and accurate handling from inception through litigation.
Implement case management strategies to streamline processes and maximize productivity.
Monitor case timelines, deadlines, and milestones, and address potential issues or delays.
Prepare comprehensive demands and assemble supporting materials for submission to carriers under an attorney’s direct supervision.
Serve as a liaison between the Case Management team and the Pre-Suit Attorney, sharing case updates, developments, and challenges.
Collaborate with a Trial Attorney to develop and execute case strategies before cases move to a litigation team.
Maintain quality and compliance with applicable legal regulations and organizational policies.
Audit and review case files periodically, identify improvement areas, and implement corrective actions.
Work with the Pre-Suit Attorney and stakeholders on long-term strategic initiatives and goals for the Case Management team.
Identify opportunities for process optimization, technology integration, and workflow improvement.
Perform other related duties as assigned to meet business needs.