Lead Case Manager

Boys & Girls Clubs Of The Valley • Mesa, AZ

3d

About The Position

The Case Manager provides case management services to students currently enrolled in the program and to graduates of the internship program who are in the follow-up phase. The role provides guidance, employment and educational support, and follows up with assigned interns for up to a year. It also supports recruitment, pre-screening, onboarding, supervision, and career internship placement for teens attending the academy. The position maintains student records and case notes in the Kidtrax system and in hard-copy files, and assists the Lead Case Manager or Program Manager with reporting for meetings and grant proposals.

The position develops and maintains community partnerships and supports AZ Youthforce programming, including events and connections with employers and schools. It manages a youth caseload, with the job summary citing 20 to 40 students and the responsibilities section citing 25 to 50 active youth throughout the year.

Work takes place at Boys & Girls Clubs of the Valley branches, schools, community sites, and in an office setting. Travel among these locations is required. Evening or weekend hours may be required as needed.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience working with teens.
• Must have and maintain a valid Arizona driver’s license.
• Must meet the insurance standards of BGCAZ.
• Ability to maintain and cultivate excellent community relationships, with strong communication and customer service skills.
• Ability to communicate effectively, orally and in writing, with members, local government entities, neighborhood groups, agencies, schools, volunteers, and teens.
• Ability to communicate and maintain productive working relationships with organization staff and management.
• Ability to represent the organization and make presentations to students, clubs, local partner agencies, and employers as needed.
• Proficiency with Microsoft Office software, including Outlook, Word, and Excel.
• Ability to react productively, work a flexible schedule when needed, and handle other essential and marginal functions as assigned.
• Familiarity with social media platforms.
• Ability to plan, organize, and implement innovative ideas.

Responsibilities

• Assist interns with developing career and employment plans.
• Supervise, mentor, and guide youth workers to help ensure a positive and safe environment for children.
• Promote programs within clubs and schools.
• Manage an active caseload of youth throughout the year and provide support to assigned interns for up to a year.
• Maintain accurate case notes and records in the system and in hard-copy files.
• Conduct regular check-ins with youth workers to assess performance, address concerns, and offer professional development.
• Assist with career fairs and job fairs.
• Assist with intern interviews.
• Ensure safety protocols and procedures are followed during activities and daily operations.
• Provide interns with community resources as needed.
• Assist in training new youth workers on program expectations, safety guidelines, and youth engagement techniques.
• Support recruitment, pre-screening, onboarding, supervision, and career internship placement for teens.
• Assist the Lead Case Manager or Program Manager with reporting for meetings and grant proposals.
• Develop and maintain community partnerships and support AZ Youthforce programming, events, and connections with employers and schools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED