Case Manager Lead

Morgan & Morgan, P.A.•Detroit, MI

4d•Onsite

About The Position

The Case Manager Lead oversees and manages a team of five case managers while personally handling an inventory of approximately 50 high-value cases. Reporting directly to the Pre-Suit Attorney, the role partners with Trial Attorneys to coordinate case management and support cases through the litigation process. The position combines team leadership, case oversight, quality assurance, communication, and strategic planning. The Case Manager Lead supports staff development, monitors case progress and deadlines, prepares demands under attorney supervision, and identifies ways to improve team workflows and operational efficiency. This is an on-site role.

Requirements

Prior experience as a Personal Injury Case Manager.
Excellent organizational skills and ability to manage multiple priorities and deadlines in a fast-paced environment.
Demonstrated leadership abilities, including coaching, team-building, and conflict resolution.
Exceptional communication and interpersonal skills, including the ability to build rapport and collaborate with internal and external stakeholders.
Strong writing and communication skills and attention to detail.
Extensive computer and database expertise.
Proficiency with Microsoft Word, Excel, and Outlook.
Typing speed of at least 35 words per minute.

Nice To Haves

Bachelor’s degree preferred.
Three to five years in a leadership or supervisory role preferred.
At least two years working in a legal position or experience as an insurance adjuster preferred.

Responsibilities

Supervise and mentor a team of five case managers, providing guidance and support.
Conduct regular team meetings, performance evaluations, and training sessions.
Manage and oversee key dashboards to ensure cases are progressing and handled appropriately.
Oversee approximately 50 high-value cases, ensuring each is handled accurately and promptly from inception through litigation.
Implement case management strategies to streamline processes and maximize productivity.
Prepare comprehensive demands and assemble supporting materials for submission to carriers under an attorney’s direct supervision.
Monitor case timelines, deadlines, and milestones and proactively address potential issues or delays.
Provide the Pre-Suit Attorney with updates on case statuses, developments, and challenges.
Collaborate with a Trial Attorney to develop and execute case strategies before cases move to a litigation team.
Maintain quality and compliance with applicable legal regulations and organizational policies.
Conduct periodic case-file audits and reviews, identify improvement areas, and implement corrective actions.
Work with the Pre-Suit Attorney and other stakeholders to develop long-term strategic initiatives and goals for the Case Management team.
Identify opportunities for process optimization, technology integration, and workflow enhancement.
Perform other related duties as assigned to meet business needs.