Lead Case Manager

Door of Hope • Pasadena, TX

1d

About The Position

Door of Hope, a Christian, faith-based nonprofit that empowers families facing homelessness, is hiring a Lead Case Manager to supervise and support Case Managers serving families in Transitional Housing. The role trains and coaches staff, oversees intake and Family Success Plan processes, and helps ensure high-quality, consistent case management across sites. The Lead Case Manager does not maintain a regular caseload but provides consultation and support for complex cases, family concerns, and barriers to program participation, coordinating with program leaders and other departments to provide relationship-based support.

This is a full-time, exempt position, generally scheduled Monday through Friday. Working from home on Fridays may be possible when the employee works in person Monday through Thursday for at least nine hours per day. Some evening availability may be required, and the role requires on-call availability outside scheduled hours to respond to emergencies by phone and report on site when necessary.

Requirements

• 1–3 years of experience in case management.
• 1–3 years of experience as a supervisor.
• Strong organizational, communication, coaching, and problem-solving skills.

Nice To Haves

• Bilingual Spanish is strongly preferred.
• MSW degree preferred.
• Experience working with survivors of domestic violence preferred.
• Knowledge of services for families experiencing homelessness throughout Los Angeles County preferred.
• Experience with Trauma Informed Care and strengths-based service delivery preferred.

Responsibilities

• Supervise a team of four Case Managers serving families across Transitional Housing sites, providing regular support, coaching, and accountability.
• Build and model a team culture grounded in Trauma Informed Care, relationship-based care, and client-centered service delivery.
• Participate on the Program Leadership Team to shape program practices, identify needs, and monitor outcomes.
• Lead regular Case Conference meetings and consult on complex cases.
• Oversee Transitional Housing intake, including screening, assessment, prioritization, acceptance, and coordination of new family transitions into Case Management.
• Oversee the Family Success Plan process, ensuring plans are developed with families, reviewed regularly, and progress toward goals.
• Coach Case Managers in developing meaningful SMART goals, identifying barriers, and helping families take practical steps toward their goals.
• Ensure Case Managers keep required documentation, case notes, Family Success Plans, and other administrative responsibilities current.
• Conduct regular case-file reviews and follow up when documentation or case management practices need improvement.
• Monitor Case Management data and trends and work with the Head of Transitional Housing to address recurring staff or system barriers.
• Support Case Managers in addressing family barriers to participation in required case management, therapy, and other supportive services.
• Address escalated family concerns and complaints related to Case Management services.
• Provide consultation and support with safety planning, crisis situations, transfers, and other complex family needs as appropriate.
• Coordinate with Mental Health, Housing and Job & Career Navigators, the Children’s Team, Shelter Operations, Spiritual Care, and community partners to support family goals.
• Support the Head of Transitional Housing in developing and implementing Case Management guidelines, tools, and practices.
• Use Apricot and other program systems to monitor Case Management documentation and outcomes.
• Perform other tasks necessary to support Door of Hope’s mission.

Benefits

• Paid time off: 12 sick days, 13 holidays, 10 vacation days (increasing with tenure), 5 jury duty days, and up to 5 bereavement days.
• 100% of the employee premium covered for Kaiser Gold HMO or Anthem Gold HMO health insurance plans; a PPO plan is available as a buy-up option.
• 50% of dependents’ health insurance premiums covered.
• Employer contribution to employee dental and vision premiums.
• Therapy subsidy.
• 403(b) plan with a 3% dollar-for-dollar match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed