Lead Call Center Specialist

WESTERN SIERRA MEDICAL CLINIC INC • Grass Valley, CA

3d • $23 - $30 • Onsite

About The Position

This job description is an addendum to the Call Center Specialist job description. Under the direct supervision of the Clinic Manager, the Lead Call Center Specialist takes a leadership role in the department, acting as a trainer, resource and mentor for other Call Center Specialists and staff.

Requirements

• Two (2) years experience as a Call Center Specialist

Nice To Haves

• Familiarity with an electronic practice management (EMR) system.
• Bilingual (Spanish) preferred.

Responsibilities

• Demonstrates advanced skills in the use of the EMR; can teach EMR skills in all areas of practice.
• Provide back-up support for the call center team.
• Assist with the training and supervision of assigned call center staff.
• Works collaboratively with clinic staff on programs to improve patient outcomes.
• Assists in organizing and participating in quality improvement activities to improve systems/services.
• Evaluate situations that may lead to errors or miscommunication and know how to correctly intervene and report.
• Perform other administrative tasks and clinical care as assigned by the Clinic Manager.
• Assist call center staff with issues, training, education, and mentoring.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED