Call Center Specialist

The Orthopaedic Center • Athens, AL

4h • Onsite

About The Position

The Call Center Specialist will be responsible for answering a high volume of incoming phone calls in a timely manner, directing calls appropriately by transferring and/or taking detailed messages, and scheduling appointments according to physician profiles. This role requires excellent communication skills, a friendly demeanor, and the ability to work under pressure in a fast-paced environment. The specialist will also assist with other assigned tasks.

Requirements

• Ability to communicate professionally, both oral and written for clear, legible messages
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
• Ability to work under pressure in fast-paced environments
• Outstanding organizational, verbal and writing skills
• Independent and highly motivated
• Initiative and self-discipline
• Proven positive, "teamwork" attitude in work history
• Genuine desire to assist and help others
• Expertise in customer service
• Strong communications, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Adaptability and flexibility
• Troubleshooting skills, find solutions to issues and address concerns
• Computer literacy
• Comprehensive knowledge of company, services, medical terminology and scheduling preferences

Nice To Haves

• Some insurance/billing experience

Responsibilities

• Answer a high volume of incoming phone calls to the call center in a timely manner
• Direct calls appropriately by transferring and or taking detailed messages
• Schedule appointments according to physician profiles
• Assist with any other task assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed