Call Center Specialist

TOC- The Orthopaedic Center • Athens, AL

1d • Onsite

About The Position

The Call Center Specialist will be responsible for answering a high volume of incoming phone calls in a timely manner, directing calls appropriately, and scheduling appointments. This role requires excellent communication and interpersonal skills, the ability to work under pressure, and computer literacy. The ideal candidate will have expertise in customer service, a genuine desire to assist others, and a positive, team-oriented attitude.

Requirements

• Ability to communicate professionally, both oral and written for clear, legible messages
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
• Ability to work under pressure in fast-paced environments
• Outstanding organizational, verbal and writing skills
• Independent and highly motivated
• Initiative and self-discipline
• Proven positive, "teamwork" attitude in work history
• Genuine desire to assist and help others
• Expertise in customer service
• Strong communications, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Adaptability and flexibility
• Troubleshooting skills, find solutions to issues and address concerns
• Computer literacy
• Comprehensive knowledge of company, services, medical terminology and scheduling preferences

Nice To Haves

• Some insurance/billing experience

Responsibilities

• Answer a high volume of incoming phone calls to the call center in a timely manner
• Direct calls appropriately by transferring and or taking detailed messages
• Schedule appointments according to physician profiles
• Assist with any other task assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed