Call Center Specialist

Luxury Bath Technologies • Ocean City, MD

1d • $15 - $30 • Hybrid

About The Position

Luxury Bath of Mid Atlantic is seeking a Call Center Representative for our [insert city, state] market and surrounding areas to join our winning team. Join a group of professionals where you can earn a strong income while making a positive impact by helping homeowners improve their homes. There is also an opportunity for advancement into a management role as the company continues to grow.

Requirements

• Strong customer service and communication skills
• Proficiency with basic computer applications
• Ability to multitask and stay organized in a fast-paced environment

Nice To Haves

• Knowledge of sales and marketing principles
• Previous experience in a call center, telemarketing, sales, or customer service
• Experience in the home improvement industry

Responsibilities

• Deliver scripted pitches to homeowners
• Adjust messaging to meet the needs of specific customers
• Handle questions and overcome objections professionally
• Collect homeowner information (name, address, phone number, etc.)
• Set and confirm appointments for in-home consultations
• Enter appointment and customer data into the system
• Maintain detailed and accurate records of all conversations
• Coordinate appointments with canvassers and sales representatives
• Conduct quality control calls
• Answer inbound calls from potential customers
• Follow up with homeowners after initial contact
• Update lead information and maintain reports

Benefits

• Competitive hourly pay ($15–$30 based on experience)
• Hybrid work schedule (flexibility between office and home)
• Career growth opportunities, including potential advancement to management
• Ongoing training and support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed