Call Center Specialist

LAZ Parking Texas • Houston, TX

5h • Onsite

About The Position

The Call Center Specialist provides exceptional customer service by answering inbound calls and emails to help resolve inquiries, complaints, etc. in a positive and professional manner. This includes a proactive mindset, troubleshooting, dispatching, live wall monitoring and reporting of issues.

Requirements

• High school diploma or GED required.
• Minimum 1-year call center or phone experience required.
• Working knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Ability to communicate professionally and effectively.
• Excellent phone, interpersonal, and organizational skills.
• Ability to speak, read, and comprehend English language.
• Ability to lift, push and pull at least 10 pounds.

Nice To Haves

• Parking industry experience preferred but not required.
• Bi-lingual abilities, including Spanish, are preferred but not required.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent team building and interpersonal skills.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Be responsive and timely with correspondence and problem resolution.
• Display a caring attitude and develop a rapport with the customer base.
• Use best practices to provide best in class customer service.
• Log call activity and enter call data/information into the tracking system.
• Monitor screen and email alerts, report, dispatch and clear items in a timely manner.
• Support LAZ field operations.
• Other related duties

Benefits

• On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform
• Health Coaching & Resources: One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP): you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED