Lead Cake Decorator

Festival Foods•Eau Claire, WI

7d•Onsite

About The Position

Festival Foods is seeking a full-time Lead Cake Decorator for its bakery in Eau Claire, Wisconsin. Reporting to the Bakery Manager, the Lead Cake Decorator helps provide an exceptional guest experience by creating decorated bakery products, training and supporting Cake Decorators, and contributing to department operations and goals. The role combines cake decorating and product finishing with team guidance, guest service, scheduling, performance reviews, inventory support, and food safety and cleanliness responsibilities. The schedule generally includes mornings, afternoons, and weekends, with flexibility to work evenings and holidays as needed. The position involves extended periods of standing, occasional lifting of up to 50 pounds, frequent proximity to moving machinery, occasional exposure to extreme temperatures, and repetitive hand and wrist motion. Reasonable accommodations may be made for associates with disabilities.

Requirements

Strong communication skills and ability to collaborate with a diverse team in a fast-paced environment.
Complete understanding of safety requirements and company policies, and ability to apply on-the-job safety training.
Knowledge of equipment such as a trash compactor and baler.
Knowledge of retail food business operations, perishable department management, and merchandising.
Ability to make timely and effective decisions.
Strong artistic sense and ability to create visually appealing bakery items.
Ability to interact effectively with guests and understand their needs.
Meticulous attention to detail to ensure products meet quality standards.
Ability to stand for extended periods, occasionally lift up to 50 pounds, work frequently near moving machinery, tolerate occasional extreme temperatures, and perform repetitive hand and wrist motions.

Responsibilities

Reinforce Festival culture, guest service, and performance expectations for Cake Decorators.
Train new Cake Decorators and provide ongoing guidance and support.
Prepare weekly schedules for Cake Decorators, write and conduct performance reviews, and document and advise on corrective actions for policy violations.
Assist guests with finding items, take special orders, and package and price items from the service case.
Monitor sales-floor and back-stock conditions, communicate with the Department Manager and bakery associates, maintain standards, and help meet department goals.
Assist with topping, finishing, and decorating bakery products.
Maintain inventory levels of supplies, including packaging, icing, and decorative accents.
Organize and clean work areas and shelves; maintain food safety logs and follow quality standards, including meeting quantity expectations by 10 a.m. and 5 p.m.
Answer bakery associates’ questions and handle telephone inquiries with proper etiquette.
Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Two-week advance scheduling.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program and LEAPCare Care Coaches.
401(k) plan with an annual discretionary company match.
Premium pay for hourly store associates on Sundays and select holidays: part-time associates receive an additional $1 per hour, and full-time associates receive time and a half.