Lead Cake Decorator

Festival Foods • Hartford, WI

5d • Onsite

About The Position

The Bakery Lead Cake Decorator creates and decorates bakery products while helping ensure an exceptional shopping experience for guests. Reporting to the Bakery Manager, this role trains and supports Cake Decorators, helps meet department goals, and contributes to bakery operations, food safety, product quality, and guest service. The position combines artistic cake decorating with team leadership and retail bakery responsibilities.

The Lead Cake Decorator reinforces Festival culture, guest-service expectations, and performance standards; trains new Cake Decorators and provides ongoing guidance; prepares weekly schedules; conducts performance reviews; and documents and advises on corrective actions when company policies are violated. The role assists guests with finding products and placing special orders, and packages and prices items from the service case.

Responsibilities also include monitoring sales-floor and back-stock conditions, communicating with the Department Manager and bakery associates, assisting with topping, finishing, and decorating products, and maintaining supplies such as packaging, icing, and decorative accents. The Lead helps keep work areas and shelves clean, maintains food-safety logs, follows quality standards and quantity expectations, responds to associate questions and telephone inquiries, and maintains regular, timely attendance. The schedule generally includes mornings, afternoons, and weekends, with flexibility to work evenings and holidays as needed.

Requirements

• Strong communication skills and the ability to collaborate with a diverse team in a fast-paced environment.
• Complete understanding of safety requirements and company policies, and ability to apply on-the-job safety training.
• Knowledge of equipment such as a trash compactor and baler.
• Knowledge of retail food-business operations, perishable-department management, and merchandising.
• Ability to make timely and effective decisions.
• Strong artistic sense and ability to create visually appealing, creative bakery items.
• Ability to interact effectively with guests and understand their needs.
• Meticulous attention to detail to ensure products are attractively decorated and meet quality standards.
• Ability to stand for extended periods, occasionally lift up to 50 pounds, work frequently near moving machinery, tolerate occasional exposure to extreme temperatures, and perform repetitive hand and wrist motions.

Responsibilities

• Reinforce Festival culture, guest-service practices, and performance expectations for Cake Decorators.
• Train new Cake Decorators and provide ongoing guidance and support.
• Prepare weekly work schedules for Cake Decorators.
• Write and conduct performance reviews, and document and advise on corrective actions for company-policy violations.
• Provide guest service by helping guests find items, taking special orders, and packaging and pricing items from the service case.
• Monitor sales-floor and back-stock conditions, communicate with the Department Manager and bakery associates, and help meet department goals.
• Assist with topping, finishing, and decorating bakery products.
• Maintain inventory of supplies, including packaging, icing, and decorative accents.
• Organize and clean work areas and shelves.
• Maintain food-safety logs, follow quality standards, and meet quantity expectations by 10 a.m. and 5 p.m.
• Answer questions from Bakery department associates and respond to telephone inquiries using proper etiquette.
• Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Hourly full-time store associates receive time-and-a-half pay on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for eligible part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program (EAP) and LEAPCare Care Coaches.
• 401(k) plan with an annual discretionary company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed