Lead Cake Decorator

Festival Foods•Hartford, WI

7d•Onsite

About The Position

The Lead Cake Decorator creates decorated bakery items and helps provide guests with an exceptional shopping experience. Reporting to the Bakery Manager, this role leads and supports Cake Decorators by reinforcing company culture, guest service, and performance expectations; training new associates; preparing schedules; conducting performance reviews; and documenting and advising on corrective actions for policy violations. The position also assists with decorating bakery products, maintaining supply inventory, serving guests, and supporting bakery operations and department goals. This is a full-time position. The schedule generally includes mornings, afternoons, and weekends, with flexibility to work evenings and holidays as needed. The role involves standing for extended periods, occasional lifting of up to 50 pounds, frequently working near moving machinery, occasional exposure to extreme temperatures, and repetitive hand and wrist movements. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Strong communication skills and the ability to collaborate with a diverse team in a fast-paced environment.
Complete understanding of safety requirements and company policies, and ability to apply on-the-job safety training.
Knowledge of equipment such as trash compactors and balers.
Knowledge of retail food business operations, perishable department management, and merchandising skills, with the ability to make timely and effective decisions.
Strong artistic sense and ability to create visually appealing, creative bakery items.
Ability to interact effectively with guests and understand their needs.
Meticulous attention to detail to ensure products are beautifully decorated and meet quality standards.
Ability to stand for extended periods.
Ability to lift up to 50 pounds occasionally.
Ability to work frequently near moving machinery and occasionally in extreme temperatures.
Ability to perform repetitive hand and wrist motions.
Regular, timely attendance in accordance with the work schedule.

Responsibilities

Reinforce Festival culture, guest service, and performance expectations with Cake Decorators.
Train new Cake Decorators and provide ongoing guidance and support.
Prepare weekly work schedules for Cake Decorators.
Write and conduct performance reviews, and document and advise on corrective actions for company policy violations.
Assist guests with finding items, taking special orders, and packaging and pricing products from the service case.
Observe and address sales floor and back stock conditions, and communicate with the Department Manager and bakery associates to maintain standards and achieve department goals.
Assist with topping, finishing, and decorating bakery products.
Maintain inventory levels of supplies, including packaging, icing, and decorative accents.
Organize and clean work areas and shelves, maintain food safety logs, and follow quality standards, including meeting quantity expectations by 10 am and 5 pm.
Answer questions from Bakery department associates and respond to telephone inquiries using proper etiquette.
Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% grocery discount for the associate and immediate household.
Weekly pay for hourly associates.
Premium pay for hourly associates on Sundays and select holidays: part-time store associates receive an additional $1 per hour, and full-time store associates receive time and a half.
Schedules provided two weeks in advance.
Vision insurance and two dental coverage options for eligible part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program and LEAPCare Care Coaches.
401(k) plan with an annual discretionary match.

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