Lead Cake Decorator

Festival Foods • Eau Claire, WI

5d • Onsite

About The Position

The Lead Cake Decorator leads and supports the cake decorator team while creating decorated bakery products and helping provide guests with an exceptional shopping experience. Reporting to the Bakery Manager, this role reinforces Festival Foods’ culture, guest-service expectations, and performance standards; trains and guides cake decorators; supports department goals and bakery operations; and assists with decorating and finishing products. The position also includes scheduling and performance-review responsibilities, guest assistance, inventory support, and maintaining food safety, quality, cleanliness, and merchandising standards.

This is a full-time position at the Eau Claire – Mall Drive location. The schedule generally includes mornings, afternoons, and weekends, with flexibility to work evenings and holidays as needed. The work involves extended standing, occasional lifting of up to 50 pounds, frequent proximity to moving machinery, occasional exposure to extreme temperatures, and repetitive hand and wrist motion.

Requirements

• Strong communication skills and the ability to collaborate with a diverse team in a fast-paced environment.
• Understanding of safety requirements and company policies, and ability to apply on-the-job safety training.
• Knowledge of equipment such as a trash compactor and baler.
• Knowledge of retail food business operations, perishable department management, and merchandising.
• Ability to make timely and effective decisions.
• Strong artistic sense and ability to create visually appealing bakery items.
• Ability to interact effectively with guests and understand their needs.
• Meticulous attention to detail to ensure products meet appearance and quality standards.
• Ability to stand for extended periods, occasionally lift up to 50 pounds, work near moving machinery, tolerate occasional extreme temperatures, and perform repetitive hand and wrist motions.

Responsibilities

• Reinforce Festival Foods’ culture, guest-service expectations, and performance standards for Cake Decorators.
• Train new Cake Decorators and provide ongoing guidance and support.
• Prepare weekly work schedules for Cake Decorators.
• Write and conduct performance reviews, and document and advise on corrective actions for company-policy violations.
• Assist guests with finding items, take special orders, and package and price items from the service case.
• Monitor sales-floor and back-stock conditions, communicate with the Department Manager and bakery associates, and help maintain standards and achieve department goals.
• Assist Cake Decorators with topping, finishing, and decorating bakery products.
• Maintain inventory levels of supplies such as packaging, icing, and decorative accents.
• Organize and clean work areas and shelves to contribute to department cleanliness.
• Maintain food safety logs and meet quality standards, including quantity expectations by 10 a.m. and 5 p.m.
• Answer questions from Bakery department associates and handle telephone inquiries using proper etiquette.
• Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Premium pay for hourly associates on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program and LEAPCare Care Coaches.
• 401(k) plan with an annual discretionary company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed