BAKERY/LEAD CAKE DECORATOR

The Kroger Co.•Plano, TX

About The Position

The Lead Cake Decorator prepares bakery items and fulfills cake and pastry orders while providing exceptional customer service. The role helps maintain a safe, clean, and well-stocked bakery, supports sales and profit goals, and ensures product quality and food safety standards are met. The Lead Cake Decorator communicates with the Bakery Manager about cake-area needs, manages related inventory and supplies, and assists customers and associates with cake decorating orders and product questions.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Obtain a current food handlers permit once employed.

Nice To Haves

Bakery or cake decorating experience.
Retail experience.

Responsibilities

Learn and maintain knowledge of department products; answer customer questions and make product suggestions.
Prepare bakery items to customer specifications using appropriate bakery equipment.
Offer product samples to customers.
Provide ordered products fresh and in correct portion sizes to reduce shrink.
Recommend bakery items to customers based on their needs.
Use bakery equipment, including refrigerators, freezers, ovens, stoves, and computerized scales, according to company guidelines.
Prepare food according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Keep display cases full and fresh according to Bakery Standards.
Contribute ideas and support sales development in the cake and pastry area.
Answer customer and associate questions in person or by telephone and provide information and assistance with cake decorating orders.
Communicate cake-area needs to the Bakery Manager.
Track cake and pastry inventory, including production needs, supplies, kits, rings, and special-order items.
Ensure the cake kit book is updated and kits are in stock.
Report product ordering or shipping discrepancies to the department manager.
Know the store layout and help customers locate products.
Stay informed about current, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.