BAKERY/CAKE DECORATOR

The Kroger Co.•Price, UT

About The Position

The Bakery/Cake Decorator creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The employee demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves assisting customers with bakery products, preparing bakery items—including wedding cakes—to customer specifications, decorating cakes and other baked goods, and maintaining product quality and department merchandise. It also requires following company guidelines for bakery equipment and complying with health, safety, food safety, merchandising, customer service, and other store procedures. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions and make suggestions.
Offer product samples to help customers discover items or try products they ask about.
Prepare bakery items, including wedding cakes, to customer requests using proper bakery equipment.
Recommend bakery items to help customers find products they want and need.
Check product freshness and quality, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.