Lead Business Analyst, Construction Materials, Plants

Clyde Companies•Orem, Utah

About The Position

The Lead EBS (Enterprise Business Solutions) Business Analyst manages the implementation, maintenance, and operation of technology within Concrete Plants and QC. The role works with business process owners to analyze and improve processes and may manage projects involving the selection, implementation, improvement, and maintenance of systems. It develops implementation plans with leadership and business owners, builds system expertise through Power Users and training, and monitors system use, performance, security, costs, customer satisfaction, and business value. The position participates in the installation and integration of technical systems and solutions, documents system architecture and operating procedures before production, and ensures IT support personnel have the training and tools needed to support systems. Ongoing work includes reviewing system health and performance, maintaining system components and technical documentation, and supporting vendor relationships. Other administrative duties or projects may be assigned.

Requirements

High school diploma or GED.
Two to four years of related industry experience.
Ability to visit locations and move safely through operational areas as needed.
Availability to travel as needed.
Ability to perform repetitive motions associated with operating a computer and other office equipment.
Self-starting and able to take initiative, validate direction, gain support, and execute work through completion.
Strong listening skills and genuine interest in others’ opinions and diverse perspectives.
Clear, concise verbal and written communication skills.
Ability to lead high-stakes discussions, build consensus, detect and resolve conflicts, and encourage professional debate.
Ability to detect risks early and lead efforts to address and mitigate them, using escalation appropriately.
Ability to earn others’ respect through influence, character, trustworthiness, reliability, and leadership presence.
Strong organization, attention to detail, and ability to break initiatives into objectives, milestones, and tasks and communicate work plans.
Ability to delegate work clearly, support those performing it, and encourage communication and accountability.

Responsibilities

Identify, manage, and monitor business processes and work with process owners to improve them.
When designated, manage projects related to selecting, implementing, improving, and maintaining systems.
Develop system implementation plans with leadership and business owners, including decisions about timing, pace, and change methods.
Identify and develop Power Users and ensure appropriate training is provided to maintain their system expertise.
Drive, monitor, and report on system use according to utilization and performance metrics.
Ensure systems are secured through breach prevention, monitoring, and incident response planning.
Manage system support costs while maximizing value.
Monitor, report on, and manage customer satisfaction with systems.
Plan and provide Power User and general user training for initial implementations and ongoing system use.
Monitor and report on system value in support of business processes, and provide feedback on whether continued system ownership and use are justified.
Participate in project-team installation of selected technical systems and solutions.
Coordinate with EBS, IT infrastructure, and IT platform services teams to integrate assigned systems as needed.
Document as-built system architecture and standard operating procedures before production.
Work with IT support personnel to ensure they have the training and tools to support assigned systems before production.
Conduct regular system health reviews to identify potential issues.
Monitor system performance and proactively address potential problems to prevent outages.
Keep system components current and operating efficiently and effectively.
Keep technical documentation and support knowledge-base articles current.
Support vendor relationships for assigned systems.
Perform other assigned duties or projects, including administrative work.