Lead Business Analyst - Construction Materials, Concrete

Clyde Companies•Orem, Utah

About The Position

The Lead EBS (Enterprise Business Solutions) Business Analyst manages the implementation, maintenance, and operation of technology within Concrete Operations. The role works with business process owners to analyze and improve processes, and may manage projects involving the selection, implementation, improvement, and maintenance of supporting systems. The position develops implementation plans with leadership and business owners, builds system expertise among Power Users, and drives effective system utilization through training and performance metrics. It also monitors system security, costs, customer satisfaction, and the value systems provide to business processes. As part of project teams, the Lead Business Analyst helps install selected technical systems, coordinates integration with EBS and IT teams, documents system architecture and procedures, and prepares IT support personnel before production. Ongoing duties include reviewing system health and performance, maintaining system components and technical documentation, and supporting vendor relationships. Other administrative duties or projects may be assigned.

Requirements

High school diploma or GED.
2–4 years of related industry experience.
Ability to visit locations and move safely through operational areas as needed.
Availability to travel as needed.
Ability to perform repetitive motion associated with operating a computer and other office equipment.
Demonstrated initiative and ability to take work from direction through completion.
Strong listening, verbal and written communication, consensus-building, risk-detection, organization, and delegation skills.
Ability to build respect and trust through reliable conduct and leadership presence.

Responsibilities

Identify, manage, and monitor business processes and work with process owners to improve them.
Manage projects, when designated, involving selection, implementation, improvement, or maintenance of systems.
Develop system implementation plans with leadership and business owners, including timing, pace, and change methods.
Identify and develop Power Users and ensure training is provided to maintain their system expertise.
Drive, monitor, and report on system utilization against established metrics.
Ensure systems are secured through prevention, monitoring, and incident response planning.
Manage system support costs while maximizing value.
Monitor, report on, and manage customer satisfaction with systems.
Plan and provide Power User and end-user training for initial implementation and ongoing use.
Monitor and report on system value and provide feedback on whether continued ownership or use is justified.
Participate in installation of selected technical systems and solutions as a project team member.
Coordinate system integration with EBS, IT infrastructure, and IT platform services teams as needed.
Document as-built system architecture and standard operating procedures before production.
Ensure IT support personnel have the training and tools needed to support assigned systems before production.
Conduct regular system health reviews and monitor performance to identify and proactively address potential issues.
Maintain current, efficient, and effective system components.
Keep technical documentation and support knowledge base articles current.
Support vendor relationships for assigned systems.
Perform other assigned duties or projects, including administrative work.