Business Analyst, Construction Materials

Clyde Companies•Lindon, UT

About The Position

The EBS (Enterprise Business Solutions) Business Analyst assists with the implementation, maintenance, and operation of technology within concrete operations and trucking. The role works with business process owners and technical teams to improve processes, implement and manage systems, support system security and performance, and maximize system value and customer satisfaction. The position may act as a project manager for system selection, implementation, improvement, and maintenance projects. It develops implementation plans with leadership and business owners, builds system expertise among Power Users, and ensures appropriate training for Power Users and end users. The Business Analyst also monitors system utilization, performance, costs, security, customer satisfaction, and value. As part of system installation and ongoing management, the role helps install and integrate technical systems, documents system architecture and standard operating procedures, prepares IT support personnel, conducts system health reviews, monitors performance, maintains system components and documentation, and supports vendor relationships. Other duties or projects, administrative or otherwise, may be assigned.

Requirements

High school diploma or GED.
2–4 years of related industry experience.
Ability to visit plant locations and move safely through operational areas as needed.
Availability to travel as needed.
Ability to perform repetitive motions associated with operating a computer and other office equipment.
Demonstrated initiative, ownership, and follow-through.
Strong listening skills and openness to diverse opinions and thought.
Clear and concise verbal and written communication skills.
Ability to lead discussions, build consensus, and detect and resolve conflicts.
Ability to identify risks early and lead efforts to address and mitigate them, escalating appropriately when needed.
Ability to earn others' respect through influence, character, trustworthiness, reliability, and leadership presence.
Strong organization, planning, documentation, communication, and attention-to-detail skills.
Ability to delegate work clearly, support others, and encourage communication and accountability.

Responsibilities

Identify, manage, and monitor business processes, and work with process owners to improve them.
When designated, act as project manager for system selection, implementation, improvement, and maintenance projects.
Develop system implementation plans with leadership and business owners, including determining the timing, pace, and method of change.
Identify and develop Power Users who can administer and use systems, and ensure appropriate training is provided to maintain their expertise.
Drive, monitor, and report on effective system use against utilization and performance metrics.
Ensure systems are secured through breach and compromise prevention, monitoring, and incident response planning.
Manage system support costs while providing maximum value.
Monitor, report on, and manage customer satisfaction with systems.
Plan and provide Power User and end-user training to maximize system value in business processes.
Monitor and report on system value and provide feedback on whether continued ownership and use are justified.
Participate in project-team installation of selected technical systems and solutions.
Coordinate with EBS, IT infrastructure, and IT platform services teams to integrate assigned systems as needed.
Document as-built system architecture and related standard operating procedures before production.
Work with IT support personnel to ensure they have the training and tools to support assigned systems before production.
Conduct regular system health reviews to identify potential issues.
Monitor system performance and proactively address potential problems to prevent outages.
Keep system components current and operating efficiently and effectively.
Keep technical documentation and support knowledge-base articles current.
Support vendor relationships for assigned systems.
Perform other assigned duties or projects, administrative or otherwise.