Lead Bowling Attendant

Golden Entertainment•1007 Pahrump Nugget Hotel & Casino, NV

10d

About The Position

The Lead Bowling Attendant supports the daily operations of the Bowling Center by overseeing assigned shifts, guiding team members, and helping provide guests with a smooth and enjoyable experience. The role assists with training, monitors service quality and safety, serves as a shift lead and escalation point for routine concerns, and helps maintain the center’s cleanliness, equipment, inventory, and retail presentation. The Lead Bowling Attendant also oversees guest check-ins, POS transactions, and coordination of team responsibilities, while supporting control of labor and operating costs. The position requires compliance with applicable gaming laws, company policies and internal controls, Title 31, and federal regulations where applicable, as well as timely service to guests and fellow team members. The role requires at least one year of experience in bowling, retail, or hospitality; the ability to guide peers; strong communication and organizational skills; adaptability; and the ability to use a moderately complex computer system. Candidates must be at least 21, communicate effectively in English, verify their right to work in the United States, and obtain and maintain required work cards. A high school diploma or equivalent is preferred. The work takes place indoors and may involve smoky, noisy conditions, flashing lights, hot or cold temperatures, slippery surfaces, and exposure to dust, fumes, or gases. Physical activities include frequent standing and walking, lifting or carrying up to 60 pounds, and frequent squatting, kneeling, reaching, bending, and twisting.

Requirements

At least 1 year of experience in a bowling, retail, or hospitality environment.
Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment.
Strong verbal communication and interpersonal skills for coaching, relaying expectations, and assisting with conflict resolution.
Reliable and organized, with the ability to prioritize tasks and support shift coordination.
Ability to adapt to changing business needs, schedules, and guest volumes.
Commitment to fostering a respectful, inclusive, and safety-conscious work environment.
Ability to access and input information using a moderately complex computer system.
At least 21 years of age.
Ability to communicate effectively in English, both written and verbal.
Ability to obtain and maintain all work cards as required by the company.
Must verify right to work in the United States.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High School Diploma or equivalent preferred.

Responsibilities

Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
Monitor work areas, guest interactions, and service flow for quality, efficiency, and safety.
Serve as a shift lead and escalation point for basic team member or guest concerns, referring complex issues to management as needed.
Oversee cleanliness, equipment condition, and inventory levels to maintain Bowling Center standards.
Monitor and restock merchandise, ensuring product quality, availability, and visual presentation in the retail area.
Oversee shift activities, including POS transactions, guest check-ins, and coordination of team roles and responsibilities.
Support control of labor and operational costs.
Ensure compliance with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations where applicable.
Provide timely, outstanding guest service to guests and fellow team members in accordance with company guest service standards.
Perform other duties as assigned.