Bowling Attendant Lead

Angel Of The Winds Casino Resort•Arlington, WA

16h

About The Position

The Bowling Attendant Lead oversees and assists with all bowling operations at Angel of the Winds Casino Resort. The role manages staff and daily operations, supports guest satisfaction through consistent product quality and courteous service, and ensures compliance with company policies and applicable Tribal, State, and Federal regulations. The lead also monitors operational and financial performance, protects company assets, and works with other departments on promotions, property needs, and food and beverage accommodations. The position may assist the Beverage team at public events in the adjoining event space.

Requirements

Exceptional guest service skills.
Two to three years of experience working in a bowling center.
Knowledge of bowling operations and reservation systems.
Customer-service orientation and excellent verbal and written communication skills.
Ability to multitask and work independently.
Ability to work in a challenging environment, handle sensitive issues confidentially, and demonstrate attention to detail, problem-solving, organizational, and time-management skills.
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
Proven intermediate skills in Windows and Microsoft Office programs, including Word, PowerPoint, and Excel, and experience with database systems.
Ability to prepare reports, correspondence, charts, forms, and other information and instructions.
Ability to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency.
Ability to receive detailed information through oral and written communication.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to perform repetitive movements and stand and/or walk for an entire shift.

Nice To Haves

Minimum three years of experience in management and coordination of events.
One year of supervisory experience.
Experience in budgeting and fiscal responsibility for revenue-producing activities.
Casino knowledge.

Responsibilities

Oversee and assist with all activities of Bowling operations.
Hire, train, develop, evaluate, and discipline staff; recommend salary increases.
Promote the company’s Core Values, customer service, hospitality, and policies and procedures among staff.
Oversee daily operations to ensure guest satisfaction through consistent product quality and prompt, courteous service.
Maintain procedures for credit control, financial transactions, security of monies, guest security, and emergency and safety procedures.
Inspect the bowling facility and public areas daily for cleanliness and appearance.
Coordinate with other departments on promotions, property needs, and requested food and beverage accommodations.
Assist the Beverage team with public events in the adjoining event space when needed.
Conduct staff meetings or confer with subordinate personnel about operational problems and procedural changes or practices.
Manage team priorities and assignments.
Monitor variances using current policies and procedures for the Bowling outlet.
Ensure Bowling property and Casino Operation policies and procedures are followed.
Analyze, manage, and report operational financial performance and suggest improvements.
Ensure compliance with Tribal, State, and Federal regulations.
Ensure control and protection of company assets.
Work nights, weekends, and holidays as required.
Perform other duties as assigned.